Operational responsibilities:
- Perform activities requested by clients with adequate level of quality especially ensuring no miss in controls & KRIs.
- Timely answer to queries (from entities from manager) investigate and propose actions.
- Timely alert his/her manager on issues identified and or unresolved queries and propose action plans.
Service level management:
- Deliver in accordance with agreed key performance metrics of turnaround time quality etc. including both metrics internal to the FSSC and KPIs set in the Service Level Agreements and SOPs
Competencies (technical leadership and behavioral skills):
- Strong Customer Relationship management skills
- Good logical analytical and problem-solving abilities
- Ability to communicate clearly concisely and effectively.
- Ability to handle process escalations identify issues and risks and propose resolution.
- Strong Data Interpretation ability
- Strong ability of developing and delivering high quality management information
- Numerate with good logical analytical and problem-solving abilities.
- Strong understanding of basic fundamentals of accounting essential
- Attention to detail and accuracy.
- Fluency in English - speaking reading and writing.
- Other European languages are an advantage.
- Good knowledge of MS Office applications especially Word and Excel required.
- Experience on applications like SAP / COUPA / LINKKI
Required Experience:
Senior IC