Technology Support II
Technology Support II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Consumer and Community Banking you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
- The CC Rewards batch involves Loyalty Processing Engine (LPE) batches that comprises of an overnight ControlM driven batch that is responsible for loading data related to loyalty processing and reporting for Chase Card Services. Chase Loyalty Services batch team focuses primarily on supportingLoyalty Rewards Redemptionbatch and works with other application teams to supportJPMCsRewardsEcosystem.
- The CC Rewards involves Relationship Management System(RelMS) that comprises of an overnight ControlM driven batch that manages the transmission and tracking of partner information to and from mostly includes sending and receiving files and allowing for the centralized transmission tracking and reconciliation of file exchanges between Chase and their partners with File Level and Record Level Reconciliation.
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Proficiency in one or more general purpose programming languages: UNIX/Perl/Python scripting
- Experience with CTRL-M/Autosys/CA Unicenter scheduler.
- Strong monitoring analytical and escalation skills strong debugging and trouble shooting skillswith hands-on experience on monitoring tools such as Splunk Geneos Grafana and Dynatrace.
- Understanding of Cloud Architecture AWS Solution Architect/ DevOps Architect.
- Expertise in trouble shooting and resolving database performance bottlenecks.
- Strong Sybase/ Oracle PL/SQL coding / debugging skills.
- Experience in Automation tools
- Working proficiency in production management triaging and analyzing tools.
Preferred qualifications capabilities and skills
- Knowledge of one or more general purpose programming languages or automation scripting
Employment Type
Full-Time
