IT Service Manager

IT Service Development specialist

The joy of being responsible for something important... You can experience it too

As the IT Service Development specialist at JBT Marel you will be invaluable to our extensive maturity growth and our focus of lowering our ecological footprint. Because of structures you set up the service delivery is optimized and the business feels supported well in its daily operations. Youll be responsible for maintaining and increasing customer success and satisfaction by

• acting as a point of contact conducting regular meetings to review service performance
• managing requests and complaints
• and proactively identifying threats to agreed service levels

The IT Service Development specialist takes care of all services globally within IT not by owning them but by defining processes around the service delivery and ensuring continual improvement of the service delivery. By creating the Service Portfolio maintaining the Service Catalogue and Applications we can optimize business performance.

You know the business and IT stakeholders in several areas and understands the business processes the services that support these processes and the issues and areas for improvement. Its your role to support and advise the IT service owners and IT management on how to improve business performance via IT. You will oversee the deliverables and ensures that IT departments are continuously improving their ways of working to address business needs and increase agreed service levels/KPIs. The goal is to improve the delivery of our IT services and increase the satisfaction of the global business.

Some of the main tasks youll be working on:

• Global services and policies (hardware printers meetingrooms etc)
• Manufacturing end-point (labelprinters scanners etc)
• Standardization between alternatives re-evaluation of standards (price / functionality)
• IAM (Identity Access Management)
• Knowledge articles supporting our global approach and message
• IT communication
• Roll out AI in Service Delivery speeding up automating solving and enabling self-support.
• Asset management
• Back-up SEV1/RCA (root cause analysis) tasks
• Service description development and maintenance

But also:

• Maintaining security and operational stability effective asset management endpoint management and identity and access management (IAM) are crucial. With these improve efficiency prevent security breaches and compliance issues (e.g. SOX).
• Establishing clear service description ownership for our endpoints will enhance global alignment and improved services quality. These tasks are strategic for reducing risk optimizing operations and ensuring IT service delivery supports business growth operational efficiency improved use of AI and prepare for smart-sourcing

With the merger of JBT Marel and Wenger we want to establish a unified IT approach. Aligning standardizing and training various topics is necessary for optimal global service delivery in terms of price and performance. You will be key in defining & realization.

Who we are

We are the kind of people who find purpose in creating things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Were in the unique position to make it happen

Whats in it for you

Theres nothing like the feeling you get when you do something worthwhile for a living. That said coming home knowing you made a difference is just one of the great things you can experience at JBT Marel. You can expect:

• Recognition for your achievements
• Clear objectives and realistic demands
• Access to decision makers and a global network of specialists
• Space to explore learn and continuously build your knowledge

What kind of a person are you

We encourage each of our 12000 employees to bring their unique self to work and aim to make everyone feel valued and free to explore their potential. Were committed to creating an inclusive culture and welcome new colleagues from all walks of life. You have a:

• Knowledge and experience of implementing and working with several methods and standards for information management requirements analysis project management and business process documentation/analysis
• Proven ability to look at the big picture with the ability to drill down to fine details and prioritize what needs to be done and ability to switch between tactical and operational level
• Ability to understand and organize complex technical information into simple language.
• ITIL skilled and educated understanding the support and delivery processes
• Proven ability as a self-starter and to complete projects and achieve results timely in an ambiguous work environment.
• Problem solving analytical and project management skills.
• Bachelors or Masters in information management and auditing business administration or computer sciences. Otherwise suitable combination of formal education and experience.
• 5-10 years of IT- or IT business consultancy experience several years in the field of IT Services management
• Extensive knowledge of quality client services processes; Knowledge and experience of implementing and working with several methods and standards in the field of process-driven operations (E.g. Cobit ITIL) as well as methods and standards in the field of ITSM
• Experience in and comfort with working in an international work environment
• Excellent English skills both written and verbal
• Experience with and comfort working in a multi-cultural multi-discipline organization is an advantage

Moreover you will recognize in yourself:

• A self-driven person that is great at motivating others into action.
• A person that can make the complex simple good at structures and organizing

We offer

Working at JBT Marel means working at a multinational with many chances to develop yourself take responsibility and show initiative. We offer an exciting job with a representative base salary attractive secondary benefits in an international atmosphere that supports the companys vision and exhibit JBT Marels core values Unity Innovation and Excellence.

JBT Marel Vision and Values

In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marels core values are Unity Innovation and Excellence.

How to Apply

Were excited to learn how you can contribute to our mission of smarter safer food inspection. Apply now and join a team transforming the future of food processing.

Questions Contact:Maarten Krepel

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Connect with Talent Acquisition Specialist: is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Join us and be the driving force behind smarter leaner food production.

Please note: You may experience a delay in response during the summer holiday period in Europe.

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