Associate Director, NPS Content Design & Standards (1 of 2)
Associate Director, NPS Content Design & Standards (1 of 2)
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$ 132300 - 245700
1 Vacancy
Job Description
Job Description Summary
This position will be located in East Hanover NJ and will not have the ability to be located remotely. This position will require up to 10% travel as defined by the business (domestic and/ or international).One of the most important functions in todays biopharmaceutical industry is patient services. As access-ing HCP prescribed medications has become more difficult the ability of a company to build design im-plement and run dynamic end-to-end HCP and patient support offerings has become critical to patients successfully starting and staying on therapy.
Communicating and delivering these end-to-end patient support offerings is equally critical.
The role of the Associate Director NPS Content Design & Standards is to create content that is used to educate and deliver NPS reimbursement financial support treatment initiation and adherence programs that enable HCPs and patients to start-and-stay on Novartis therapy. This will be done utilizing enterprise language for content template creation the AD will lead through our legal review and approval process.
The AD will also contribute to ongoing enterprise NPS language harmonization and will ensure content template creation follows NPS enterprise design standards and will be entered into a content knowledge management system All contributing to the creation and marketing of a NPS enterprise brand that repre-sents this critical HCP and patient value and measures our impact on Novartis US trust-and-value.
This role requires a highly focused person to work and develop content that aligns to NPS enterprise brand principles and multiple NPS Centers of Excellence and cross-functional teams including but not limited to Product Teams Product Strategy Customer Engagement Center Marketing Customer En-gagement (Sales) Ethics Compliance and Legal.
Job Description
Key Responsibilities:
Support build of sustainable and NPS content capability and standards that enhance NVS reputational measures and meet KPIs
Contribute to the design and co-create next-generation enterprise content and standards in partnership with NPS Experience Design team that aligns to program goals and end user behavioral insights and literacy
Contribute to the development of harmonized content / modules / templates for NPS program materials as well as NPS content for reference in promotional and adherence materials
Support management enterprise third-party agency relationships and deliverables across all program content
Ensure pull through of standards in partnership with NPS Content Planners to NPS disease area programs and FUSE (Expertise with approval and governance processes (e.g. MAP/FUSE/Novartis Branding)
Essential Requirements:
Education: Bachelors degree required; MBA preferred
Experience:
3-5 years of relevant pharmaceutical experience (e.g. patient services marketing market access field reimbursement sales training commercial or patient services operations)
2 Years of Marketing experience required
Proven ability to deliver quantitative and qualitative business impact
Agile/Product Management experience social and digital savvy
Experience with digital channels such as social chat bot etc.
Desirable Requirements:
Customer and/or Patient Marketing and/or In-line marketing in Pharmaceuticals Biotech Healthcare experience
Legal Disclaimer/Country specific legal requirement: The pay range for this position at commencement of employment is expected to be between $132300 and $245700/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$132300.00 - $245700.00Skills Desired
Agility Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Media Campaigns Product Marketing Stakeholder Engagement Stakeholder Management Waterfall ModelRequired Experience:
Director
Employment Type
Full-Time
