Customer Service Director
Customer Service Director
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Job Description
- Develop and implement global hardware services strategy.
- Lead high-performing teams and manage global service operations.
- Ensure service quality efficiency and customer satisfaction.
- Collaborate with cross-functional teams to enhance serviceability and product lifecycle support.
- Drive process improvements and adopt innovative technologies.
- You develop and drive long-term strategies that align with organizational goals. Anticipates future trends and positions the hardware services function to proactively meet evolving customer and market needs. Balances short-term execution with long-term transformation.
- You champion a customer-first approach across global service operations. Build strong relationships with internal and external customers to understand needs resolve issues and deliver exceptional service experiences that drive loyalty and satisfaction.
- You encourage a culture of continuous improvement and creative problem-solving. Identify and implement new technologies tools and methodologies to enhance service delivery efficiency and scalability. Foster experimentation and learning from failure.
- You articulate complex ideas clearly and persuasively across all levels of the organization. Listen actively and ensures alignment through transparent timely and tailored communication. Build trust and drive engagement through influence and collaboration.
- You lead with a global approach navigating cultural operational and regulatory differences across regions. Align global service strategies while adapting to local market dynamics. Build and empowers diverse high-performing teams worldwide.
- Bachelors or Masters in Engineering Operations or related field.
- Strong leadership skills with the ability to build inspire and lead high-performing teams across geographies.
- Excellent communication and customer management skills with the ability to influence at all levels of the organization.
- Proven track record in strategic planning budget management and operational excellence.
- Experience working with cross-functional teams.
- A forward-thinking approach to technology adoption and service innovation.
- 10 years in hardware services including 5 in leadership.
- Proven experience in global service delivery and contract management.
- Ability to operate effectively in a global environment navigating cultural and operational differences.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
Director
Employment Type
Full-Time
