Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Reporting to the Director of Business and Administrative Services the Customer Service Specialist is responsible for providing comprehensive front-line support and coordination for facilities service requests across campus. This position is central to the Business and Administrative Services unit within Facilities Development and Operations (FD&O) which oversees administrative support for construction maintenance sustainability and safety operations across a 167-acre campus. The incumbent ensures timely response to maintenance needs coordinates work order flow manages key/access control systems and delivers exemplary customer service in a dynamic high-volume environment.
Key Responsibilities
- Operate central FD&O front desk: respond to calls emails and in-person inquiries
- Triage and dispatch urgent service/work requests via radio to technicians
- Guide customers in using the iServiceDesk for routine service requests
- Track and update service tickets and work orders in the CMMS
- Coordinate building shutdown schedules and distribute campus-wide notifications
- Manage key/access requests: receive process and track physical and electronic key distribution via S2 system
- Generate and review reports for S2 and WebTMA systems as requested
- Maintain accurate data logs records and digital filing of service activities
- Support administrative functions project coordination and documentation for internal units
- Provide lead work direction and support training for front office procedures
Knowledge Skills & Abilities
- Thorough knowledge of administrative systems procedures and customer service techniques
- Ability to work independently with minimal supervision under general direction
- Strong interpersonal and written communication skills
- Ability to interpret policies and develop practical solutions in a dynamic environment
- Proficiency in Microsoft Office Suite Google Workspace and CMMS software
- Knowledge of or ability to learn S2 security access system and facilities dispatch protocols
- Ability to manage multiple priorities under pressure and resolve urgent issues calmly and efficiently
- Demonstrated ability to work cooperatively in a diverse team-oriented setting
Required Qualifications
- Completion of a high school program technical/vocational program or their equivalents
- Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position.
Preferred Qualifications
- Two (2) years of experience in customer service in front office maintenance construction dispatching or switchboard operations
Compensation
Classification: Administrative Support Coordinator I
Anticipated Hiring Range: $4329/month
CSU Salary Range: $3864/month - $6072/month
San Jos State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
All applicants must apply within the specified application period: July 9 2025 through July 24 2025. This position is open until filled; however applications received after screening has begun will be considered at the discretion of the university.
Contact Information
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found athttps:// questions may be sent to.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check employment and education verification. Depending on the position a motor vehicle and/or credit check may be required. All background checks are conducted through the universitys third party vendor Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination harassment and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act the Annual Security Report (ASR) is also now available for viewing at ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and Sexual Assault prevention information and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jos State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at.
Pursuant to the Higher Education Opportunity Act the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San Jos State University is an equal opportunity employer. The university prohibits discrimination based on age ancestry caste color disability ethnicity gender gender expression gender identity genetic information marital status medical condition military status nationality race religion religious creed sex sexual orientation sex stereotype and veteran status. This policy applies to all San Jos State University students faculty and staff as well as university programs and activities. Title IX of the Education Amendments of 1972 and certain other federal and state laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
