Guest Service Agent
Guest Service Agent
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Job Description
The Sleep Inn & Suites along with S&L Hospitality is seeking a qualified front desk agent with a high level of professionalism and effective decision-making. Ideal candidates would have prior customer service experience the ability to work independently are self-starters and have availability to work between the hours of 7am and 11pm including weekends and holidays.
Key Requirements/ Qualifications:
- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotels Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed gracious and professional attitude.
Responsibilities:
- Represents the first point of contact with guests and handles all stages of a guests stay.
- Accommodate and anticipate guests needs respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel area attractions and events.
- Process and collect payments accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
This role is subject to successful completion of a background check as it relates to the responsibilities of the role.
Benefits as such:
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions 50% up to 5%.
- Paid Time Off Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin South Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels Hilton and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical dental and vision insurance as well as opportunities to enroll in STD LTD critical illness accident and/or life insurance as well as flex spending.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
