Core Job Responsibilities

• Day-to-day shift leadership of public-facing staff in Museum and campus spaces promoting an inclusive and welcoming environment aligned with Obama Presidential Center mission and goals.

• Work closely with the Manager of Visitor Education & Engagement to ensure guests receive a world-class experience throughout Museum exhibits and spaces across the campus.

• Oversee a fast-paced work environment including tours exhibit narratives and guides.

• Collaborate with internal teams to maintain a working knowledge of Museum programming and displays to communicate up-to-date information in delegating tasks and facilitating storytelling with public-facing staff. Serve as a tour guide or interpretive staff as needed.

• Model and facilitate integration of inclusivity accessibility and multi-modal learning styles into tours and interpretive practices.

• Perform other duties as assigned.

Key Deliverables / Outcomes

• Serve as a key liaison between Museum staff and Visitor Engagement staff emphasizing a welcoming environment for guests and streamlined service while bringing exhibits and narratives to life for visitors. Monitor spaces to ensure inclusive and accessible assets including but not limited to exhibit displays and environments signage and wayfinding and storytelling.

• Support the Manager of Visitor Education and Engagement in designing and facilitating curriculum for gallery interpretation storytelling and tours in alignment with the Obama Presidential Center mission.

• Ensure coordination between internal teams including but not limited to Visitor Services staff and Security staff for a cohesive and welcoming environment that also ensures guest safety.

• Facilitate training and resource access for staff including the use of digital resources within exhibits.

• Assist in the scheduling and guidance of Visitor Education & Engagement staff facilitating museum tours and gallery guide experiences. Adjust staffing schedules to align with seasonal fluctuations and special requests and provide back-up support as needed.

• Promote an inclusive and welcoming environment emphasizing customer service across Museum and campus spaces.

Required Qualifications

• Commitment to an inclusive accessible and diverse work environment; ideally experience in leading this environment in a customer-centered space cultural institution or an educational setting.

• Interest or experience in a public-facing role with accountability for mission-oriented goals in a fast-paced environment.

• Demonstrated knowledge of public speaking and/or team leadership across multiple audiences.

• Interest or knowledge of history social science political science community engagement or related fields is a plus.

• Flexibility of hours including but not limited to early morning late night weekends and holidays across campus in both indoor and outdoor environments. Ability to work out of the Obama Presidential Center in Jackson Park.

The salary range for this role is between $79040 and $98800.

This role will be required to be onsite five days per week which may include weekends evenings and holidays.

Foundation Values

The Foundation Values are Courage Empathy Integrity Accountability Community Inclusivity Pragmatism Resilience Imagination and Hope.

Dont check off every box in the requirements listed above Please apply anyway! Studies have shown that marginalized communities - such as women LGBTQ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive diverse equitable and accessible workplace that fosters a sense of belonging so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race color national origin sex gender identity religion sexual orientation age disability parental status veteran status or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability please e-mail us at if you require a reasonable accommodation to complete this application.