IT Support Engineer

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planets data to develop new technologies drive revenue power research and solve our worlds toughest obstacles.

As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands.

About the Role:

As an IT Support Engineer you will play a key role in managing and supporting the day-to-day IT needs of our employees across multiple regions. This role focuses on providing expert-level support in device lifecycle management user support and videoconferencing solutions. You will work closely with our Corporate Engineering team to ensure seamless operations across all office locations while ensuring a seamless digital experience for employees.

We are a dedicated IT support team headquartered in San Francisco with additional offices in Washington DC Berlin Ljubljana and Haarlem NL providing essential IT support for our employees globally. Our team manages several key processes: worker onboarding and offboarding device lifecycle management user support and maintaining the office IT infrastructure including videoconferencing systems.

We work with a variety of tools including Okta Google Workspace Slack Zoom Office365 Bitwarden and Atlassian suite (Jira Confluence) to deliver high-quality IT support across the organization. We are committed to providing an excellent digital experience for our employees and fostering a supportive collaborative team environment.

This is a full-time hybrid position and will require you to work in our Arlington office 4 days a week.

Impact Youll Own:

• Device Lifecycle Management: Manage the full lifecycle of devices from procurement and setup to deployment maintenance patch management and decommissioning.
• User Support: Provide advanced support for employees using Windows and MacOS operating systems. Troubleshoot and resolve hardware and software issues. Linux experience is a plus.
• Videoconferencing Solutions: Support and maintain office videoconferencing solutions including Polycom and Zoom Rooms ensuring smooth and reliable operation.
• Onboarding/Offboarding: Handle onboarding and offboarding processes for employees ensuring they have the necessary IT resources and access.
• Design implement and refine IT processes to enhance operational efficiency and team performance.
• Collaboration: Work closely with the rest of the IT team to provide high-quality support to all employees fostering a collaborative and supportive team culture.

What You Bring:

• Ability to work well as part of a team with a collaborative mindset.
• Ability to provide friendly approachable support to users.
• 3 years of experience in IT system support with a focus on device lifecycle management user support and videoconferencing solutions.
• Proficiency in managing Windows and macOS operating systems with Linux experience as a plus.
• Experience with Okta Google Workspace Slack Zoom Atlassian tools (Jira Confluence) or similar systems.
• Solid knowledge of videoconferencing solutions (Polycom Zoom).
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills.

What Makes You Stand Out:

• Experience with scripting (Python Bash Groovy/Jira ScriptRunner) and automation development.
• Experience in configuring role-based access management for both employees and key customers.
• Experience supporting remote or hybrid work environments.
• Knowledge of ITIL or other IT service management frameworks.
• CompTIA A or Network certification

Application Deadline:

October 8 2025 by 11:59pm PDT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location based upon applicable law or company policy.

• Comprehensive Medical Dental and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Why we care so much about Belonging.
Were dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. Thats why Planet is guided by an ultimate north star of Belongingdreaming big as we approach our ongoing work. If this job intrigues you but youre thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We dont just fill positions we aspire to fulfill peoples careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope youre excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking Apply Now at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking Apply Now at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein.