IT Field Services Manager, Agilysys

Position Title: IT Field Services Manager Agilysys

Company: Reef

Location: Lehi Utah

About Reef:

Reef is a Utah-based vertically integrated investment and development firm founded in 2005 with three primary lines of business: Investments Real Estate and Lifestyle. Reefs team is currently involved in some of the most prominent development transactions in Utah and other targeted geographies across the United States.

Built on two decades of success our investment approach combines proven expertise with purposeful innovation. Reefs team has completed more than 500 transactions across all lines of business. In addition to our real estate investment strategy Reef and/or affiliates own and operate various businesses that add significant long-term value to its projects. We have grown rapidly growing from about 25 employees to well over 350 with managed assets on behalf of over 750 institutional and individual partners worldwide.

With a motto of Expect the Best some of Reefs most prominent developments include Black Desert Resort a $2 billion luxury resort in Ivins Utah Marcella a luxury private golf community based in Park City Utah Tributer Resort Virginias newest premier lakeside golf destination and the restoration of the historic Coco Palms Resort in Wailua on the island of Kauai Hawaii.

At Reef our mission is to recruit develop and retain entrepreneurial individuals who desire to build and create something long-lasting and meaningful. Our business enables bright committed people to work in high-performing teams within an environment that allows each person to achieve their professional objectives. Reef values a strong culture dedicated to the health and well-being of our employees.

Position Summary:

Reef is seeking an experienced IT Field Services Manager with a strong background in Agilysys solutions to lead our IT operations across multiple hospitality properties. The ideal candidate will be responsible for overseeing the deployment support and optimization of Agilysys hospitality and point-of-sale (POS) systems ensuring seamless performance of critical systems including Agilysys PMS POS Golf and Membership platforms. The position involves 25% travel to support various properties and initiatives.

Key Responsibilities include:

• Administer and maintain Agilysys Property Management System (PMS) Point of Sale (POS) Golf and Membership platforms ensuring optimal functionality and user support.
• Serve as the technical liaison between internal teams Agilysys support and customer stakeholders.
• Oversee and troubleshoot computer systems Windows-based environments and Office 365 ensuring reliability security and performance.
• Implement manage and support additional enterprise-level applications critical to hospitality operations ensuring integration and efficiency.
• Lead IT-related projects including system upgrades implementations and rollouts delivering on time and within budget while coordinating with stakeholders.
• Provide hands-on support for hardware software Office 365 and network issues ensuring minimal downtime and excellent service for staff and guests.
• Conduct on-site visits to properties (25% travel) to assess systems provide training and implement IT solutions.
• Collaborate with vendors and service providers to maintain systems.
• Ensure IT systems comply with industry standards and maintain robust cybersecurity measures.

Qualifications:

• 3 years of proven experience in IT field services or helpdesk operations; previous experience with Agilysys is required
• Experience with IT project management is highly preferred
• Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience)
• Proven expertise with Agilysys PMS POS Golf and Membership systems in a hospitality environment
• Strong background in managing Windows-based systems Office 365 and computer hardware/software
• Demonstrated experience with enterprise applications in hospitality or related industries
• Excellent problem-solving and troubleshooting abilities
• Strong organizational and communication skills to collaborate with teams and vendors
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel 25% of the time to support properties and projects
• Certifications in project management (e.g. PMP) IT systems (e.g. Microsoft CompTIA) or Office 365 administration are a plus

Company Benefits:

• 401(k) Plan with Company Match
• Generous Health Plan with HSA Match
• Flexible Paid Time-off
• Daily Company Lunches
• Cell Phone Service Allowance
• Discounts at Company-owned Resorts and Golf Courses

Required Experience:

Manager