Senior Engineer - Customer Support
Senior Engineer - Customer Support
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Job Description
KEY Responsibilities:
Lead and manage the customer support team to ensure timely and accurate order processing delivery and issue resolution.
Serve as the primary point of contact for CV OEMs and export customers ensuring high levels of satisfaction and service quality.
Coordinate with production logistics and warehouse teams to ensure on-time delivery and efficient supply chain operations.
Utilize SAP for order management inventory tracking and customer communication.
Monitor and improve key performance indicators (KPIs) related to customer service and logistics.
Implement and maintain compliance with IATF 16949 standards. Drive continuous improvement initiatives using tools like VSM root cause analysis and lean methodologies.
Prepare and present regular reports to senior management on customer service performance and improvement plans.
Foster a collaborative and inclusive team environment with a strong focus on leadership and development.
Qualifications:
- Bachelors degree in engineering (preferred disciplines: Mechanical Industrial or related).
- 510 years of experience in customer support logistics or supply chain roles preferably in the automotive or manufacturing sector.
- Proven experience in handling OEM and export customers.
- Proficiency in SAP (SD/MM modules preferred).
- Strong communication interpersonal and leadership skills.
- Knowledge of IATF 16949 and lean manufacturing principles.
- Female candidates are strongly encouraged to apply.
Preferred Attributes:
Customer-first mindset with a proactive problem-solving approach. Ability to work under pressure and manage multiple priorities. Strong analytical and decision-making skills. Experience in cross-functional collaboration and stakeholder management.
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Required Experience:
Senior IC
Employment Type
Full-Time
