Library Customer Advisor (Casual)
Library Customer Advisor (Casual)
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Job Description
Contract Type: Casual
Working Hours: Various: 0-hour contract
Worker Type: On-site
Salary: 24790 - 25584 per annum (pro-rata for part-time)
Location:All Nottingham City Libraries
Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been waiting for Read on to find out more
Nottingham City Council is known for inclusivity and innovation and we are continually working around the clock to deliver services for Nottinghams citizens visitors and investors.
Our aspiration is to make Nottingham a Great City but to do this we need to be a Great Council provide Great Services and recruit and develop a Great Workforce.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value differences.
About the Role
Nottingham City Libraries are seeking to recruit Casual Library Customer Advisors.
Were looking for someone with excellent customer service skills who loves helping others and who would welcome the chance to inspire people to read learn and enjoy culture. As a Casual Library Customer Advisor no two days would be the same. You may be taking a class visit from a local school or helping someone to fill in a job application or to choose their perfect book to read. Our libraries offer a wide range of services and you will make sure that everyones experience with us is a positive one. You will be enthusiastic self-motivated energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts cultural and learning services delivered through libraries.
You will be asked to cover a variety of front-line roles on an ad hoc basis due to vacancies sickness and leave.
You may be asked to move site at the last minute and may be asked at short notice to be able to cover a library for us.
We are looking for a variety of people to cover different elements of this role including
- General cover at all our library locations
- Cover at Nottingham Prison Library (subject to appropriate checks and clearance)
About You
The ideal candidate will have:
ESSENTIAL REQUIREMENTS:
- Excellent written and verbal communication skills
- Able to deliver high-level customer service to a wide range of citizens
- An excellent team player
- Able to organise prioritise and multitask
- An ability to use information technology as applied in the workplace
- Able to be flexible and adapt to work in different locations
-This post is subject to an enhanced DBS check with a barred list check.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.
For informal enquiriesplease contact Darren Smith Customer Service Manager by email at
Closing Date: 18th July 2025
Please note that there may be occasions when we close the advert before the closing date and we encourage you to apply as soon as possible.
If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.
Required Experience:
Unclear Seniority
Employment Type
Gig
