Customer Success Manager
Customer Success Manager
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Job Description
INTEGRA Metering designs develops and produces smart water meters. We are looking for a Customer Success Manager to join our sales team.
The Customer Success Manager ensures exceptional technical support and service delivery throughout the customer lifecycle. He/she does this by providing expert technical guidance to ensure pre-sales success resolving problems quickly and effectively to enhance post-sales satisfaction and executing specific complicated customer projects.
The scope covers end-to-end technical engagement across the customer lifecycle from supporting sales efforts with solution design and technical assurance to ensuring successful post-sales execution and continuous improvement. It bridges pre-sales strategy and post-sales delivery to enhance customer satisfaction and product value.
Pre-Sales Responsibilities:
Provide technical expertise during customer evaluations demos and RFIs.
Collaborate with sales and PM to understand customer requirements and propose tailored solutions.
Build trust and confidence in the products capabilities and support structure.
Address potential technical objections before purchase.
Post-Sales Responsibilities:
Lead Special Customer Projects such as Technology transfer local type approval etc.
Assist the After-Sales Support Team (Quality Management) in managing relationships with key clients regarding the most sensitive quality issues proposing and executing resolution plans.
Analyze support trends to prevent recurring issues and feed insights back to PM.
Create weekly/monthly KPI reports
Required Experience:
Manager
Employment Type
Full-Time
