Project Manager - Strategic Operations (Medical Center)

This Project Manager role will work on creating consistencies in clinical operations while improving delivery of patient care using innovation. Pervious clinical operation experience is preferred. Ideal candidates can juggle multiple projects at any given time while connecting those projects to bigger picture system ideas.

At Houston Methodist the Project Manager position is responsible for implementing and coordinating key strategic projects according to scope and department initiative. This position routinely develops coordinates and completes projects from design implementation to measurement and maintenance of desired outcomes in coordination with management developing meaningful reports to support business activities and communicating professionally and persuasively verbally and in writing. This position monitors milestones and identifies potential barriers to assure successful execution and stabilization of processes including monitoring and focusing on ongoing analysis of quality and financial outcomes. The Project Manager position regularly provides comprehensive communication regarding project analysis assignment timelines and progress reports to the leadership.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Maintains formal and informal communication with partners clinicians and department leadership to identify needs and constraints of project scope and status availability. Coordinates communication and assists in managing stakeholder(s) expectations.

• Serves as an effective liaison between multiple client groups and stakeholders across various levels of management.

• Actively participates in meetings as assigned and provides meaningful contributions that assist in driving decision-making and aids in clearly identifies next steps.

SERVICE ESSENTIAL FUNCTIONS

• Effectively implements and manages project needs with various stakeholders including clear communication and timely delivery of project outputs. Creates and develops presentations and informational materials as appropriate.

• Provides input to clients in an advisory capacity in order to help individuals make sound business decisions by identifying needs making assessments and problem solving.

• Develops project scopes and objectives involving all relevant stakeholders and ensuring technical feasibility. Oversees work efforts as appropriate to ensure the best possible delivery of service quality outcomes and high customer satisfaction.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Assists with developing and preparing clear and concise communications business cases/analysis reports and presentations with compelling data for leadership review.

• Utilizes data gathering tools and methods to analyze and gather data needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees.

• Documents and implements training strategies for projects. Provides ongoing training education and communication required for projects across Houston Methodist and multiple departments as appropriate.

• Tracks the status and coordinates deadlines of all assigned projects utilizing a variety of software application. Identifies potential barriers to project progression and works towards solutions/resolutions.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership as applicable.

• Provides supportive financial documentation related to assigned projects to aid in the evaluation of project effectiveness.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in strategic planning for department. Generates and communicates new ideas and suggestions that improve quality or service.

• Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelors degree

WORK EXPERIENCE

• Three years experience in a related discipline managing multiple projects of a complex nature for a significant duration

• Masters degree combined with HM Fellow satisfies all experience requirements

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong communication and presentation skills. Ability to conduct effective presentations

• Ability to establish and maintain positive Sponsor project team member and internal relationships

• Strong analytical and interpersonal skills

• Advanced spreadsheet skills (i.e. creating pivot tables performing v-lookups and managing large data sets). Intermediate word-processing and presentation software skills

• Strong project and time management skills

• Initiative - Exhibits resourcefulness independent action and judgment that are position appropriate. Evaluates selects and acts on various methods and strategies for solving problems and meeting objectives

• Professional handling of exposure to confidential/sensitive information

• Demonstrates flexibility and adaptability in the face of changing demands

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Specialty Physician Group - As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leading-edge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.