Customer Care Specialist IV â Regulatory Response
Customer Care Specialist IV â Regulatory Response
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Customer Care Specialist IV will research resolve document and provide written response to complex customer complaints and customer inquiries referred by State Regulatory Commissions Better Business Bureau (BBB) State Attorneys General Governmental offices other Legal and Regulatory entities and social media inquiries/complaints. Responsibilities include interfacing with end user customers State Regulatory Commissions the BBB external and governmental organizations. The position conducts root cause analysis with utilization of closed loop process conducts analysis of trends and recommends process changes to improve the customer experience. Additional interface as necessary with cross-functional support teams in Customer Experience Services Legal and Regulatory and the various Business owners within Vistra Retail is required.Job Description
Education Experience & Skill Requirements:
High School diploma or equivalent required
Key Metrics:
Job Family
Customer ServiceCompany
Vistra Retail Operations CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
