Software Development Manager, Customer Success Engineering Team

As the compute foundation for Amazon Web Services (AWS) EC2 enables the global operation of thousands of applications across millions of servers worldwide. The EC2 Managed Region Builds org develops and operates the bootstrap infrastructure used to initiate and support every new AWS Region and Availability Zone. Our teams supports hundreds of AWS teams through the buildout of new compute capacity globally as well as connectivity between Amazons data centers and services. This is a unique opportunity to build and innovate on the bootstrap infrastructure used to globally expand the worlds largest software ecosystem for our customers.

As a Software Development Manager (SDM) in AWS you will be part of the larger technical leadership community that forms the backbone of the company plays a critical role in the broad business planning working closely with senior executives influences our long-term technical and business strategy helps us hire talented team of engineers and ultimately enables us to deliver innovative new solutions rapidly. You must have a strong operational experience with a track record of operating highly available fault tolerant systems. The right candidate will want to measure everything and be very data driven. You will excel at using metrics monitoring and alarming to measure and improve the operational processes and performance of their team. You must be comfortable operating in a fast moving dynamic environment. Youll develop your team of highly motivated and talented builders who can collaborate with product managers research managers researchers technical specialists and principals across the company.

Key job responsibilities
In this position you will

- Recruit hire mentor and manage a team of software engineers.
- Foster career growth and a strong team culture.
- Interface with customers to understand requirements communicate best practices and communicate direction and progress.
- Own all operational metrics and support for your teams software.
- Manage the agile development process and methodology to deliver technical requirements on time and with a high-degree of precision and quality.
- Coordinate with stakeholders in other groups drive alignment across multiple teams on shared goals and initiatives.
- Make long term design/architectural decisions.
- Help develop long-term business and technology strategies.
- Drive improvements in software engineering practices.



A day in the life
After joining the team the primary focus will be to
raise the bar to bring our bootstrap infrastructure and process up to production grade standards. This requires setting the vision for our products and services and collaborating with existing engineering teams in our organization and across AWS to deliver highly visible goals. You will advocate for simplifying the integration experience for existing and new MRB partners. On a daily basis activities will include managing projects maintaining the teams high operational bar and developing the careers of SDEs within our Managed Infrastructure space.


About the team
The Managed Region Builds (MRB) Org invents evolves and improves solutions to significantly complex problems with the potential to impact nearly all service organizations in AWS. The role requires a broad understanding of company systems and technologies and the ability to identify and solve gaps/opportunities within organizations services workflows and tooling. High judgment and data driven business and technical acumen are critical to advance the organizations primary directives: 1) Support and enable AWS expansion at scale by building the automation and infrastructure needed to deploy the AWS portfolio of services and dependencies and 2) Enhance and maintain stability and scalability of our systems while supporting all AWS expansion programs globally.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough but kind code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3 years of engineering team management experience
- 7 years of working directly within engineering teams experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166400/year in our lowest geographic market up to $287700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.