Service Desk Analyst (Stratford)
Service Desk Analyst (Stratford)
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Job Description
Title: Service Desk Analyst
Contract Type: Permanent Full-Time
Salary: 32881 per annum per annum
Reporting Office: London Stratford
Persona: Office-basedwith one day a week working from home
Working Pattern:Rota based between 8am - 6pm
Closing Date: 20th July 2025
Interview Dates: First interview will take place online on 28th July 2025 (2nd stage will be held on 30-31st July at :&Q Stratford office)
Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Service Desk Analyst RoleJoin our Service Desk Team at L&Q:
Your impact in the role
Youwill:
- Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.
- Work to agreed SLAs and KPIs using ITSM tools to prioritize resolve and reassign tickets as soon as possible after they are logged.
- Provide technical support service for incidents and requests reported via the ITSM toolset telephone MS Teams and face-to-face (including Tech Bar).
- Escalate when required for technical 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
- Work collaboratively with other team members across technology.
- Demonstrate strong interpersonal and written skills.
- Demonstrate exceptional customer service in day to day work with those internal to the business
- Apply approved diagnostic utilities to aid in troubleshooting.
- Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments including but not limited to installing and upgrading hardware and software databases telephony desktops and mobile devices.
What youll bring:
- Previous Service Desk/Help Desk Experience
- ITIL Foundation Level knowledge or Higher (desirable)
- Hands on knowledge / experience of MS Intune/Autopilot Azure AD Sharepoint Azure AD Mobile support for iOS/Android OS mobile devices
- Experience of using ITSM tools such as Cherwell ServiceNow Service Desk plus Halo etc.
- Hands on knowledge of telephony including mobile devices and within Microsoft Tea
- Well-organised approach to work planning and time allocation to tasks always providing great and efficient customer service and support to multiple business areas.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to explain technical issues to those with non-technical backgrounds.
- Excellent problem-solving skills with a focus on providing exceptional customer service
We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.
At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process including application stage please email
At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Required Experience:
IC
Employment Type
Full-Time
