Sales Support Representative
Sales Support Representative
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Job Description
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
Our common values and focus on inclusion and respect drive the decisions made by our company teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team you can apply your unique life and job experiences and work in an environment where your ideas are heard your contributions are celebrated and your whole-self matters.
When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc. the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For more than 40 years Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines engines Solar gas turbines genuine Cat parts and services. Headquartered in Nashville Tennessee Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America Asia Australia Europe and Africa. Visit to learn more about Cat Financial.
Role Definition
We are seeking an individual to join our Caterpillar Financial team in Canada as a Sales Support Representative supporting day-to-day sales activities.
Responsibilities
Provide finance quotations and assistance to Cat Dealers customers and internal staff. These quotations may include various suggested alternatives or scenarios.
Provide valuable subject matter expertise on financial products to Cat Dealers customers and internal staff including financial merchandising programs and benefits of working with Caterpillar Financial.
May work with dealers and internal staff to develop and coordinate merchandising focus programs and assist in sales promotions.
May make recommendations on sales related issues by developing analyzing and maintaining local office area and region office sales and statistical reports which determine the growth opportunities effectiveness of sales efforts and competitiveness.
May prepare specific reports as requested from time to time by Dealers and internal staff. Explains documentation credit evaluation sales promotions merchandising programs quoting collections cash applications any conditions precedent and all finance products to Dealers and customers.
May assist with dealer training and dealer communication and may travel to dealers to provide training.
Degree Requirement
Degree or equivalent experience desired.
Work Hours
Required shift hours of 10:00am - 6:30pm EST in alignment with Western Canada.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primaryconsiderations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
Demonstrates knowledge of sales credit and customer services concepts and techniques.
Demonstrates knowledge of and ability to apply math computation skills including working knowledge of a financial calculator.
Demonstrates ability to develop and maintain good working relationships with customers and dealer personnel.
Demonstrates ability to develop and maintain reporting techniques to determine the growth effectiveness and competitiveness.
Demonstrates ability to develop accurate competitive and timely finance lease quotes for customers at an acceptable yield.
Demonstrates ability to plan organize and prioritize daily job tasks to maintain high quality service to internal and external customers.
Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Basic Understanding:
Explains how own organization compares to others in the industry.
Describes key products and services in the industry.
Identifies key industry segments and associated characteristics.
Names key industry players leaders and trendsetters.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies obtains and organizes relevant data and ideas.
Participates in documenting data ideas players stakeholders and processes.
Recognizes clarifies and prioritizes concerns.
Assists in assessing risks benefits and consideration of alternatives.
Effective Communication: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Extensive Understanding:
Describes non-verbal behaviors that influence the interpretation of the message.
Cites examples of effective and ineffective communications.
Explains the importance of effective business communication.
Speaks/writes using correct language mechanics and gestures.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Extensive Understanding:
Provides examples of the characteristics of effective business relationships.
Identifies key business relationships in own organization.
Describes the nature of a productive business relationship.
Explains the benefits of building business partnerships.
Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Basic Understanding:
Presents product technology or service costs and benefits in reaction to prospect or customer requests.
Describes general concepts practices and benefits of value-based versus product selling.
Documents proposed product/service solutions to be presented to potential customers.
Pursues additional value selling education or training to enhance traditional sales practices.
Additional Information
Relocation and sponsorship not offered.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization.#LI
Posting Dates:
Caterpillar is an Equal Opportunity Employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
