Program Support Officer
Program Support Officer
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Job Description
Are you a detail-oriented professional with a passion for strengthening primary health care Join a collaborative team supporting policy change and reform initiatives for primary care providers in our region using data insights stakeholder engagement and operational coordination to drive meaningful health outcomes.
- Remuneration: Band 2 - $64462.86 - $73325.34 12% superannuation generous NFP salary packaging options up to $18550
- Full-time (1.0 FTE) Permanent role (part-time arrangements genuinely considered)
- Docklands office location - Hybrid; WFH (2-3 days)
You will be part of the Primary Health Care Improvement (PHCI) team within the Health Systems Integration business unit supporting initiatives that strengthen primary care to deliver integrated person-centred comprehensive and coordinated services. Working closely with internal teams general practices and other primary care providers you will help deliver operational support to enhance health outcomes in our community.
This role involves a mix of project support team coordination document development and stakeholder engagement providing valuable insight into primary health care improvement programs. Ideal for someone with strong organisational and communication skills looking to deepen their experience in quality improvement and primary health system strengthening.
About Us
We are North Western Melbourne Primary Health Network (NWMPHN) Victorias largest independent locally governed and run not-for-profit PHN dedicated to improving primary health care in Melbournes northern western and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.
What are PHNs
PHNs have been established with two key objectives:
- increasing the efficiency and effectiveness of services for community members particularly those at risk of poor health outcomes
- Improving coordination of care to ensure people receive the right care in the right place at the right time.
At NWMPHN we offer:
- Flexible working arrangements including work-from-home options.
- Up to 6 days of paid Life Leave per calendar year for cultural celebrations family events birthdays etc.
- Support for parents with paid parental leave options.
- Additional paid leave during end-of-year close down period.
- Generous NFP salary packaging health and wellbeing programs and professional development opportunities.
- Supportive and inclusive workplace culture.
- Opportunities for professional development and career progression.
For more information on Staff benefits please visit:
What will my typical week look like:
- Responding to general practice queries and managing the central email inbox to ensure timely follow-up.
- Coordinating stakeholder engagement including supporting general practices with onboarding to software and quality improvement initiatives
- Drafting and reviewing internal and external communications including newsletters and resources
- Coordinating PHCI team operations including scheduling meetings taking minutes and supporting day-to-day logistics
About you:
- Tertiary qualifications and/or relevant experience in social science education health or a related field
- Strong organisational and administrative skills with the ability to manage multiple priorities and deadlines
- High standard of written and verbal communication skills with experience developing reviewing and editing documents
- Confidence working with diverse stakeholders and supporting collaborative team environments
- Familiarity with project management methodologies and the ability to coordinate as part of a project team
- Experience in managing systems reporting and administration activities to support operational efficiency
- Proactive detail-oriented and adaptable with a commitment to quality improvement and delivering high-quality support
NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers.
We strongly encourage applications from Aboriginal and Torres Strait Peoples.
We welcome applications from people with diverse backgrounds and lived experiences. If you bring curiosity adaptability and the right skills - even if you dont check every box in the responsibilities or qualifications section - we still encourage you to APPLY!
Should you need any specific support or accommodations during the recruitment process or afterwards please reach out to the HR team at
Candidates with valid work rights will be fully considered. The successful candidate will be required to undertake a National Police Check
Required Experience:
Unclear Seniority
Employment Type
Full Time
