Experienced Service BDC Agent
Experienced Service BDC Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Experienced Service BDC Agent
Description of the Role:
Advantage Auto Groupis actively seeking an experienced Service BDC Agent to join our high-performing team. This role is critical in driving service business by managing inbound/outbound calls confirming appointments and ensuring excellent communication between the customer and our service department. If you have a background in BDC or dealership service coordination we want to hear from you.
Responsibilities:
Answer incoming service calls and respond to online service appointment requests
Make outbound calls to confirm reschedule or follow up on appointments
Contact customers regarding maintenance due recall notices and previously declined services
Coordinate appointment scheduling with service advisors and shop capacity
Accurately log all communication and activity in the CRM and/or Xtime
Support the service team in maximizing appointment show rate and repair order volume
Inform customers about transportation options including shuttle loaner or wait times
Identify and refer eligible service-to-sales opportunities to the sales team
Maintain a minimum of 100 outbound calls daily to meet performance goals
Qualifications:
Minimum 1 year of experience in a Service BDC or dealership call center is required
Familiarity with dealership software tools such as Xtime VinSolutions or CDK
Excellent verbal and written communication skills
Strong multitasking and organizational abilities
Professional phone etiquette and customer-first mindset
Ability to thrive in a fast-paced goal-oriented environment
Must pass a pre-employment background check and drug screening
What We Offer:
Bonus per verified service appointment that shows
Weekly pay schedule
Paid training and advancement opportunities
Collaborative experienced team environment
Opportunity to grow into leadership or cross-functional roles
Exposure to state-of-the-art dealership technology and processes
Benefits:
Health dental and vision insurance
401(k)
Paid vacation and holidays
Equal Opportunity Employer
The Chicago Car Buying Center and Advantage Auto Group are proud to be Equal Opportunity Employers. We welcome and support diversity in the workplace and do not discriminate based on race religion color sex gender identity sexual orientation age disability national origin or veteran status.
Required Experience:
Senior IC
Employment Type
Full-Time
