IT Customer Success Manager
IT Customer Success Manager
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$ 77480 - 117000
1 Vacancy
Job Description
Location:
Worker Type:
RegularWork Shift:
Day Shift (United States of America)Pay Range:
The pay range for this position is listed below. Actual pay rate dependent upon experience.
$77480.00 - $117000.00Position Highlights
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
The Customer Success Manager (CSM) IT Business Partnerships serves as a strategic liaison between Averas Information Technology Division and its diverse network of owned leased managed and independent facilities. This role ensures organizational alignment promotes strategic partnerships and enhances the delivery of IT services across the enterprise. The CSM will collaborate with facility leadership to prioritize initiatives break down barriers and drive results aligned with Averas long-term vision and service excellence standards.
What you will do
- Serve as a trusted strategic partner aligning IT capabilities with operational and business needs. Anticipate and respond to shifts in the organizational technological and industry landscapes.
- Champion account management and service excellence disciplines across supported facilities. Drive a culture of innovation collaboration and value aligned with Averas organizational and IT strategies.
- Assess digital readiness and business continuity needs to inform solution development.
- Identify and drive both short-term and long-term strategic operational opportunities.
- Facilitate consensus among stakeholders with competing priorities to advance critical initiatives.
- Enable bi-directional communication between IT and partner facilities balancing operational priorities and IT capabilities.
- Guide facilities in the intake and triage of IT requests (Break-Fix Optimizations Projects). Conduct post-implementation reviews to assess outcomes and inform continuous improvement.
- Maintain open and consistent communication with stakeholders through regular meetings and feedback loops. Lead meetings both scheduled and ad-hocto resolve issues efficiently and proactively.
- Monitor service delivery performance and implement improvements where needed.
- Collaborate with vendors and partners to maintain compliance with best practices and accreditation standards.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others hear understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge skills and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions as long as the accommodations do not cause undue hardship to the employer.
Required Education License/Certification or Work Experience:
- Bachelors or an equivalent combination of education and experience.
- Five years of relevant professional experience preferably within healthcare or IT services.
- Minimum three years of successful experience in account management or customer success ideally in the healthcare industry.
- Exceptional verbal and written communication skills including experience in delivering formal presentations.
Preferred Education License/Certification or Work Experience:
- Experience with Epic systems and strong knowledge of Averas organizational structure.
Expectations and Standards
- Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
- Promote Averas values of compassion hospitality and stewardship.
- Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
- Maintain confidentiality.
- Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
- Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.
PTO available day 1 for eligible hires.
Free health insurance options for full-time single coverage on Avera High Deductible Health Plan
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .
Required Experience:
Manager
Employment Type
Full-Time
