Trip Execution and Customer Service Safely and efficiently transport clients for intra-city and inter-state trips according to booking schedules. Provide a professional courteous and respectful service experience to all passengers. Assist passengers with boarding luggage or other basic support where applicable.
Driving & Road Safety Comply with all traffic rules driving regulations and safety protocols at all times.
Maintain a calm focused and defensive driving approach ensuring passenger safety and comfort. Conduct pre-trip and post-trip vehicle inspections to ensure road worthiness. Report any vehicle faults accidents or incidents immediately to the ProDriva operations team.
Booking Compliance Accurately track hours and trips according to the ProDriva billing and reporting standards. Maintain clear and professional communication with the ProDriva Operations teams.
Professional Conduct Adhere to the ProDriva dress code and conduct guidelines. Display excellent punctuality and reliability in all assigned jobs. Maintain confidentiality and discretion regarding client conversations and activities.
Asset Management Handle clients vehicles with utmost care and professionalism.
Customer Feedback and Service Quality Collect feedback from clients (when appropriate) and report to ProDriva Ops team to help improve service quality. Resolve minor client concerns politely escalating serious issues to ProDriva operations.
Others:
Assist in navigation using recommended routes or ride optimization tools.
Support ProDriva in promoting referral programs or new service offerings.
Requirements
Minimum of OND or good SSCE qualifications
5 years Corporate or Private driving experience with zero accidents record
Valid Drivers license (addition of LASDRI certificate for Drivers in Lagos)
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