Client Success Specialist
Client Success Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
As a Client Success Specialist youll guide new clients through the onboarding process for our unemployment management servicesfrom initial setup to full implementation. We are looking for experience communicating the value of the product and its features to customers attention to detail and an enthusiastic approach to client relationships. Youll report directly to the Director of Provisioning.
Key Responsibilities
Lead the end-to-end onboarding process including data collection system setup and client training.
Coordinate with clients to confirm start dates gather contacts and ensure system configuration.
Ensure accurate and up-to-date tax information throughout your client lifecycle.
Train clients on the Hamlet platform prior to go-live.
Be the primary contact for client inquiries and issue resolution.
- Present quarterly reports and collaborate with clients to improve response quality
Qualifications :
Education:
- Bachelors degree in Business Administration Communications Human Resources or a related field or Equivalent years of work experience.
Experience:
- Two (2) plus years of experience in client onboarding customer success account management or a related client-facing role.
- Experience working with SaaS platforms or HR/payroll systems is a plus.
- Familiarity with unemployment claims processes or compliance standards is highly desirable.
- Qualifications:
- Proven experience in client onboarding customer success or account management.
- Strong presentation and communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to manage multiple clients and deadlines simultaneously.
- Familiarity with unemployment claims processes and compliance standards is a plus.
Additional Information :
Perks:
- Lucrative overachievement plan
- Experian Elite Annual trip for Top Performers
- 15 days of vacation accrual annually five sick days two volunteer days
- Wellness plans online discounts employee discounts pet insurance and more
- Employee stock purchase program and 401K matching and immediate vesting
- Fully remote role
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
