Lead Customer Service Associate
Lead Customer Service Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Receives service requests via telephone email or on-line for all work to be completed or administered by Facilities Services. Ensures that requests are correctly funded prioritized and assigned for all types of services requested. The Customer Service Associate screens triages and processes requests via the AiM work management system. Work requests are then initiated and directed to the appropriate group responsible for the requested maintenance repair or alteration of campus facilities or equipment. The Lead Customer Service Associate also provides on-site leadership to one or more Customer Service Associates which includes providing training coordinating daily routines and the work assigned to the Customer Service team by the Asset Manager; and monitoring workplace safety. The Lead Associate may also serve as a liaison to campus customers in conjunction with the Asset Manager
Required Qualifications Competencies And Experience
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Work Schedule
Monday Friday 8:00 AM 4:30 PM
Required Experience:
Staff IC
Employment Type
Full-Time
