Product Group Technology Lead II / Infrastructure Architect (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

We are seeking a highly skilled Infrastructure Architect to lead the design implementation and governance of our end-user computing (EUC) environment supporting desktop laptop mobile (BYOD) virtual desktops published applications and remote access services. This role is responsible for managing the software lifecycle of 4000 desktop applications ensuring persona alignment for user endpoints and overseeing branch server infrastructure for EUC services. The Infrastructure Architect will also play a critical role in regulatory compliance risk management and Level 3 support operations while driving change management and innovation in the digital workplace.

Key Responsibilities:

• End-User Computing (EUC) Architecture & Strategy
• Design and implement a scalable secure and high-performing EUC environment across desktop laptop mobile (BYOD) virtual desktop (VDI) and published applications.
• Define the EUC technology roadmap ensuring alignment with business needs regulatory requirements and emerging trends.
• Optimize the user fleet strategy aligning endpoint configurations with persona-based computing models to enhance productivity.
• Develop and maintain branch server infrastructure for desktop and application services.

Software Lifecycle Management & Desktop Applications

• Oversee the end-to-end lifecycle of 4000 desktop applications including packaging deployment updates decommissioning and currency management.
• Manage browser and desktop software policies ensuring compatibility security and optimal performance.
• Implement automated software deployment and version control mechanisms.

Security Risk and Compliance

• Enforce regulatory audit and risk controls related to EUC assets ensuring compliance with industry standards.
• Oversee security patching for all endpoint devices ensuring timely updates and vulnerability remediation.
• Implement and maintain secure remote access solutions including VPN zero-trust and identity-based authentication models.

End-User Services & Peripheral Management

• Lead desktop-related managed services including print services accessible technology and peripheral device management.
• Optimize device procurement refresh cycles and asset management in alignment with user needs and cost efficiencies.
• Ensure high availability and performance of EUC services through proactive monitoring and incident response.

Level 3 Support & Change Management

• Provide Level 3 escalation support for complex EUC issues collaborating with service desk and infrastructure teams.
• Drive change management processes ensuring smooth rollouts of new OS versions software updates and endpoint policies.
• Partner with business units to ensure seamless digital workplace experiences and rapid response to technology needs.

Risk & Compliance:

• Strong understanding of regulatory frameworks (SOX GDPR PCI-DSS NIST ISO 27001) and IT risk management.
• Experience managing audit findings security patching and compliance reporting for EUC environments.

Leadership & Collaboration:

• Proven ability to lead cross-functional teams drive strategic initiatives and influence technology decisions.
• Strong vendor management skills including partnerships with Microsoft Citrix VMware and other EUC providers.
• Excellent communication and stakeholder management skills working with IT leadership security teams and business units.

Depth & Scope:

• Leads Technical solutions at the Product Group level
• Deep expertise and knowledge of specific domain or broad range of experience in technology domains including understanding of in-house and third-party architecture integration
• Advanced and highly specialized knowledge of TD applications systems networks innovation design activities best practices business / organization Bank standards regulatory and compliance standards and may fulfill a governance role
• Expert technical skills and a strong understanding of the teams product; technology and issues
• Provides leadership and guidance to several teams across the enterprise and solves cross-department issues
• Participates in the development of business strategies
• Ensures solutions are consistent with organizational objectives
• Utilizes subject matter expertise to introduce new technologies or new versions of existing technologies into the organization

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree preferred
• 10 years of development and technology delivery experience with Agile Delivery Experience preferred

Preferred Qualifications:

• Experience in end-user computing architecture infrastructure design and enterprise IT operations.
• Deep expertise in Windows macOS iOS and Android endpoint modern management and mobile management.
• Strong experience in VDI solutions (Citrix VMware Microsoft AVD) published applications and remote access technologies.
• Hands-on experience with software packaging deployment and application lifecycle management.
• Knowledge of browser management application compatibility testing and software licensing models.
• Experience with Active Directory Group Policies MDM (Microsoft Intune Workspace ONE) and endpoint security tools.
• Microsoft Certified: Endpoint Administrator Associate
• Citrix Certified Expert Virtualization (CCE-V)
• VMware Certified Professional Digital Workspace (VCP-DW)
• ITIL v4 Foundation (for IT Service Management)
• Certified Information Systems Security Professional (CISSP)

Customer Accountabilities:

• Works closely with partners and stakeholders to ensure technical solutions meet technical direction requirements budget scalability and architectural goals ensuring all risks and impacts are considered
• Leverages deep technology expertise to support in the creation and delivery of end-to-end technical solutions and help to support driving business outcomes
• Participates in business planning discussions and define the technology delivery approach and leverages synergies across the various teams and applications
• Acts as lead expert to ensure compliance with enterprise and segment standards (e.g. TOM; enterprise assets)
• Monitors and manages incident escalation process; work with project managers and business partners as needed to efficiently and effectively resolve
• Identifies and implements opportunities to minimize and reduce costs in collaboration with TAO; identifies appropriate solutions and support the deployment of innovative product and software solutions
• Collaborates with partners and project teams on software quality assurance reviews
• Drives and executes on target state and roadmap-based investments
• Executes on strategic solution planning activities or POC
• Works with partners across Technology and apply deep understanding of relevant business needs to identify and leverage synergies across the various areas and projects

Shareholder Accountabilities:

• Anticipates internal/external business and regulatory issues; recommends process/product/organizational improvements
• Manages resource requirements and assignment ensuring project milestones are met and monitoring to keep projects on schedule and within budget
• Oversees business expenses and FTE plans and ensures controls in place to monitor effectively track and manage to established plans
• Maintains knowledge and understanding of external development technology and emerging solutions market conditions and their impact
• Proactively identifies emerging technologies and innovative solutions for building more robust platform domains
• Interacts with governance and control groups (e.g. regulatory and operational risk compliance and audit) to provide subject matter expertise and consult on risk issues / items relating to technology and tools
• Protects the interests of the organization identifies and manages risks and escalates non-standard high risk transactions / activities as necessary
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit; may take on the role of Chapter Lead as applicable
• Keeps current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging quality engineering best practices
• Works collaboratively with the team and leadership to proactively identify and resolve issues related to product quality
• Leads motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Occasional
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.