- Support care consultations service reviews and completing client support plans.
- Conduct staff supervisions and client QAs.
- Create update audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Work closely with the Care Manager to co-ordinate care services and ensure the perfect Care Professional and client match.
- Liaise with family members and relevant healthcare professionals in relation to client care.
- Assist in the planning coordinating and scheduling of client support ensuring continuity of service at all times.
- Manage daily medication and task prompts.
- Follow up alerts to ensure a timely service.
- Manage and record Care Professional annual leave requests.
- Deal promptly and appropriately with any queries received referring to the relevant person or team.
- Build and maintain effective communication with all clients relatives Care Professionals and associated professionals.
- Write care plans for new clients.
- Support local community business events and activities.
- Ensure compliance and quality assurance standards are met in line with company procedures and CQC regulations.
- Report any recruitment requirements to ensure client needs are fulfilled.
- Provide cover in other business areas as and when required.
Qualifications :
- Previous experience in a homecare setting advantageous within a Care Co-ordination position.
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Excellent communication and relationship building skills.
- Ability to work in a fast paced environment.
- Passionate about delivering a high quality service to all clients and Care Professionals.
- Professional and sociable team player flexible and committed.
- Accurate and IT literate.
- Full driving licence and vehicle essential.
- Willing to undergo an enhanced DBS disclosure.
Additional Information :
If you have a passion for care and would like to join a great team we would love to hear from you. Please either apply or contact us on 0or email
Remote Work :
No
Employment Type :
Full-time