Medical Receptionist I
Medical Receptionist I
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Job Description
Job Title
Medical Receptionist IAgency
Texas A&M University Health Science CenterDepartment
University Health ServicesProposed Minimum Salary
CommensurateJob Location
College Station TexasJob Type
StaffJob Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect Excellence Leadership Loyalty Integrity and Selfless Service.
Who we are
As one of the fastest-growing academic health centers in the nation Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education innovative research and team-based health care delivery.
What we want
The Medical Receptionist I greets patients/clients and visitors in the counseling center manages patient/client calls for scheduling and appointments and directs calls to appropriate clinical staff. Performs front desk duties such as data entry in the Electronic Health Record (HER) system handles billing and insurance verification and provides general administrative support for clinic operations. Plays a key role in managing patients/clients in crisis calmly and professionally connecting them with clinical staff for immediate assistance.
What you need to know
Salary: Compensation will be commensurate based on the selected hires education and experience.
Special Instructions: A cover letter resume and contact information for three professional references (to include at least one previous supervisor) are strongly recommended. You may upload all three on the application under CV/Resume or upon answering the questionnaire you may attach the documents.
Other: The individual in this position may be required to handle Personally Identifiable Information1(PII) as defined by Family Educational Rights and Privacy Act (FERPA)regulations and Protected Health Information2(PHI) as defined by Health Insurance Portability and Accountability Act (HIPAA)regulations. The individual is required to handle PII and PHI in accordance with University Health Services (UHS) Texas A&M University System policies and all applicable federal regulations. 1PII includes information that can be used to distinguish or trace an individuals identity either alone or when combined with other personal or identifying information. 2PHI refers to any health information that can be linked to a specific individual and is protected under federal privacy regulations. FERPA and HIPAA training are required upon employment and must be completed on a recurring basis as determined by policy and job duties.
Qualifications
Required Education and Experience
High school diploma or equivalent combination of education and experience.
Two years of experience in general office medical office or related areas.
Preferred Qualifications
Associates degree
Two years experience in general office or personnel operations including one year experience working within a medical office.
Prior Electronic Health Records (EHR) experience
Familiarity with electronic medical record systems.
Knowledge Skills and Abilities
Skilled in the operations of a medical office.
Basic computer and typing skills.
Knowledge of HIPAA guidelines.
Ability to multi-task and work cooperatively with others.
Ability to work with the public.
Ability to work with sensitive information and maintain confidentiality.
Ability to use and manage an electronic medical records system.
Ability to work independently.
Knowledge of word processing spreadsheet and database applications.
Knowledge of laws and regulations related to confidentiality including HIPAA and FERPA.
Planning and organizational skills.
Strong written and verbal communication skills.
Attention to detail.
Time management capabilities and prioritization skills.
Responsibilities
Customer Service
Handles phone calls from patients/clients who need to schedule appointments to include adding new patient/clients verifying demographic information and insurance
Routes calls to clinical staff and enter phone notes as appropriate.
Assists with complex scheduling canceling and rescheduling appointments and routes patient/client calls.
Manages patients/clients in crisis and connecting them with clinical staff for immediate assistance.
Registration
Verifies patient/client demographic information collects co-pays and past-due balances and manages the patient/client waitlist.
Assists with insurance verification portal registration and check-in/check-out processes.
Scans insurance cards and IDs and assists patients/clients with kiosk use.
Coordinates the check-in process to ensure a smooth and efficient experience.
Monitors clinic schedules and maintain efficient patient/client flow throughout the day.
Verifies and updates patient/client eligibility demographic details and insurance information in the electronic medical record system.
Collects required document signatures for compliance and insurance purposes.
Confirms eligibility for Texas A&M University student health insurance.
Administrative Support
Completes various projects that can include but not limited to correcting denied claims due to registration errors contacts patients/clients related to upcoming visits schedules patient/client for visits input patient/client demographics.
Acts as a liaison between client services and medical and counseling staff.
May assist with training of student employee staff.
Why Texas A&M University
We are a prestigious university with strong traditions Core Values and a community of caring and collaboration. Amenities associated with a major university such as sporting and cultural events state-of-the-art recreation facilities the Bush Library and Museum and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Medical prescription drug dental vision life and AD&D flexible spending accounts and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month
Automatic enrollment in theTeacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to freeLinkedIn Learningtraining webinars and limited financial support to attend conferences workshops and more
Educational release time and tuition assistancefor completing a degree while a Texas A&M employee
Living Well a program at Texas A&M that has been built by employees for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Employment Type
Full-Time
