Learning and Development Specialist, Revenue Cycle Operations
Learning and Development Specialist, Revenue Cycle Operations
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Learning and Development Specialist is a vital contributor to the MGB Revenue Cycle Operations (RCO) Quality Learning & Development team focused on enhancing employee performance through innovative and engaging training programs. This role involves conducting training needs assessments designing and delivering a variety of learning materials and collaborating with subject matter experts to ensure content accuracy and relevance. The specialist facilitates interactive sessions across multiple formats and provides individualized coaching to support knowledge retention and skill application. Ideal candidates bring strong communication skills experience in curriculum design and coaching and a passion for fostering a culture of experiential learning and continuous improvement. Proficiency with tools like SharePoint Teams Zoom and LMS platforms is essential for success in this dynamic fast-paced environment.Position Summary:
The Learning and Development Specialist is a key member of the MGB Revenue Cycle Operations (RCO) Quality Learning & Development team responsible for designing developing delivering and evaluating training programs that enhance employee performance and support organizational goals. This role is central to fostering a culture of respect for experiential learning where continuous improvement and professional growth are championed through innovative and engaging learning experiences.
Key Responsibilities:
- Conduct comprehensive training needs assessments to identify skill gaps and align learning solutions with departmental and organizational objectives.
- Design and develop a variety of training materials including instructor-led courses e-learning modules job aids and performance support tools.
- Collaborate with subject matter experts (SMEs) to ensure training content is accurate relevant and aligned with industry best practices.
- Facilitate training sessions using diverse delivery methods such as classroom instruction virtual learning workshops and on-the-job coaching.
- Promote active learning through interactive activities discussions and real-world application exercises.
- Provide individualized coaching and feedback to learners supporting knowledge retention and skill application.
- Evaluate training effectiveness through assessments feedback and performance metrics to ensure continuous improvement.
Qualifications
Bachelors degree in a related field.
Healthcare and revenue cycle experience required
1-3 years of experience analyzing data to identify trends preferred
3-5 years of experience in designing curriculum for operational workflows systems and soft skills required
1-3 years of coaching/one on one training required
1-3 years of experience in delivering training in a classroom environment preferred
Experience with SharePoint Microsoft Teams Zoom Visio and Webex required
Experience providing feedback required
Demonstrated ability to develop and deliver effective training programs tailored to diverse learning styles and professional levels.
Strong communication facilitation and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced dynamic environment.
Proficiency in instructional design tools and learning management systems (LMS) is a plus.
Preferred Attributes
Passion for adult learning and a commitment to fostering a respectful inclusive and growth-oriented learning culture.
Experience working within a healthcare system or revenue cycle operations.
Familiarity with performance improvement methodologies and change management principles.
*A combination of education and experience may be substituted for any requirements.
Onsite work required once per month at Assembly Row in Somerville MA.
Remote hours require a quiet and secure workstation.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
