Customer Success Manager Senior Manager
Customer Success Manager Senior Manager
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$ 191048 - 293900
1 Vacancy
Job Description
To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Were Salesforce the Customer Company inspiring the future of business with AI Data CRM. Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too driving your performance and career growth charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Applications for this position will be accepted on an ongoing basis.
Salesforce Inc. seeks Customer Success Manager Senior Manager in San Francisco CA:
Job Duties: Develop relationships with key business and IT stakeholders and become an expert on a customers implementation by understanding their top business goals and priorities. Help customers achieve their business goals and outcomes by providing timely proactive recommendations that benefit customers ongoing usage of Salesforce. Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables experience and renewal and expansion. Cultivate and maintain stakeholder relationships with the customers IT and business executive leadership sponsors and decision-makers within customer organizations that have purchased Signature. Focus on business value and innovation to a customers business ensuring agreement on business goals and outcomes and construct strategies that place customer needs at the center and drives customer outcomes forward. Use the entire Salesforce organization as tools to drive individual customer outcomes and develop processes and tools to help their teams incorporate planning and prioritization best practices. Devise strategy to mitigate risks and remove blockers (e.g. political technological process organizational capability etc.) impeding team success and leverage expert insight of the customers business to suggest effective approaches to complex business challenges and create novel approaches to solve complex problems. Create a culture of employee trust and psychological safety to support personal growth and effective teaming. Recommend appropriate Success Cloud offerings (e.g. Salesforce Services Accelerators etc.) and contribute and collaborate internally with the Salesforce team share knowledge and best practices with team members contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas. Telecommuting is an option.
Minimum Requirements: Masters degree (or its foreign degree equivalent) in Computer Science Engineering (any field) or a related quantitative discipline and two (2) years of experience in the job offered or in any occupation in related field OR Bachelors degree (or its foreign degree equivalent) in Computer Science Engineering (any field) or a related quantitative discipline and five (5) years of progressively responsible experience in the job offered or in any occupation in related field.
A related technical degree required (Computer Science Engineering (any field)).
Special Skill Requirements: (1) Strategic Planning Budgeting Resource Management and Execution of largescale projects; (2) Preparation of Program roadmaps including critical milestones budget expenditure and strategic goals; (3) Managing high level design deliveries; (4) Providing solutions and design mockups; (5) Release management; (6) Defect management; (7) Change request management; and (8) Impact analysis. Any suitable combination of education training and/or experience is acceptable. Telecommuting is an option.
Salary: $191048.00 - $293900.00 per annum.
Salesforce offers a variety of benefits to help you live well including: time off programs medical dental vision mental health support paid parental leave life and disability insurance 401(k) and an employee stock purchasing program. More details about company benefits can be found at the following link: .
Submit a resume using the apply button on this posting or by email at: at Job# 22-114869. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit competence and qualifications without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law. This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey. It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between. Recruiting hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation benefits promotions transfers reduction in workforce recall training and education.
In the United States compensation offered will be determined by factors such as location job level job-related knowledge skills and experience. Certain roles may be eligible for incentive compensation equity and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs medical dental vision mental health support paid parental leave life and disability insurance 401(k) and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles the base salary hiring range for this position is $191048 to $293900.For Colorado-based roles the base salary hiring range for this position is $191048 to $293900.For Washington-based roles the base salary hiring range for this position is $191048 to $293900.For Washington D.C based roles the base salary hiring range for this position is $191048 to $293900.For Maryland based roles the base salary hiring range for this position is $191048 to $293900.For California-based roles the base salary hiring range for this position is $191048 to $293900.For Hawaii-based roles the base salary hiring range for this position is $191048 to $293900.For Illinois based roles the base salary hiring range for this position is $191048 to $293900.For Minnesota based roles the base salary hiring range for this position is $191048 to $293900.For New Jersey based roles the base salary hiring range for this position is $191048 to $293900.For Vermont based roles the base salary hiring range for this position is $191048 to $293900.For Massachusetts based roles the base salary hiring range for this position is $191048 to $293900.Required Experience:
Senior Manager
Employment Type
Full-Time
