Sales Operations Manager
Sales Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Cricut is looking for a self-motivated detail-oriented and analytically minded Sales Operations Manager to join our Sales Operations team. This role supports a wide range of strategic and operational initiatives across North America and plays a key part in driving business performance through forecasting reporting and cross-functional collaboration.
The ideal candidate is highly analytical data-driven and comfortable working across departments including Sales Finance Operations Product Management and Inventory Planning. Youll be instrumental in ensuring timely and accurate reporting maintaining optimal inventory levels and supporting sales initiatives to drive growth and operational excellence.
What Youll Do
Sales Operations & Analytics
- Prepare weekly monthly and quarterly materials for business reviews with Sales and Finance.
- Build run and analyze reports and dashboards to provide key business insights for Cricut and retail partners.
- Support ad hoc reporting requests and develop tools/processes to improve team efficiency.
- Manage forecasting and demand planning for Machines Extensions Consumables and Accessories.
- Conduct weekly/bi-weekly inventory planning calls with major retail accounts such as Walmart Marketplace.
- Create and maintain a rolling SKU-level sales plan by account and by week.
- Analyze weekly sales performance vs. forecast and report findings to stakeholders.
- Monitor inventory levels sales trends and market conditions; communicate risks and opportunities proactively.
- Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans.
Inventory & Order Management
- Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders.
- Ensure orders meet customer-specific supply chain requirements to minimize chargebacks.
- Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity.
- Support promotional activities by coordinating with Sales and Demand Planning teams.
- Develop replenishment strategies for high-demand or seasonal items.
Retail & Merchandising Support
- Align inventory availability with financial objectives and in-stock goals.
- Analyze sell-in/sell-through performance and provide actionable recommendations.
- Track key inventory metrics and communicate performance updates to internal teams.
- Coordinate with buying teams to foster a proactive and collaborative environment.
Cross-Functional Collaboration
- Serve as a liaison between Sales Operations Finance and Product teams to support inventory and sales initiatives.
- Maintain strong relationships across departments to resolve issues quickly and effectively.
- Assist in resolving disputes and chargebacks in collaboration with the Finance team.
Key Performance Metrics
- Inventory turns and productivity
- Forecast accuracy
- Fill rates and in-stock percentages
- Timely and accurate order execution
- Chargebacks and disputes as a % of sales
- Achievement of financial targets for assigned projects
Qualifications :
What Were Looking For
- Bachelors degree in Business Supply Chain Finance or related field (preferred)
- 3 years of experience in sales operations demand planning or supply chain managementideally in consumer electronics retail or e-commerce
- Strong analytical skills and the ability to work with large datasets
- Expertise in Excel (pivot tables formulas trend analysis)
- Experience with business intelligence tools such as Tableau Domo or similar
- Familiarity with statistical modeling and sales forecasting
- Proven ability to drive results through process improvement and data insights
- Excellent organizational communication and problem-solving skills
- Ability to thrive in a fast-paced team-oriented environment with minimal supervision
A Quick Note Before You Apply
This role is in-office at least 3 days per week.
We believe that real collaboration innovation and culture are built face-to-face. If youre energized by working alongside smart kind creative peopleand enjoy those unplanned hallway conversations that spark great ideasyoull love it here.
If youre looking for a fully remote role this likely isnt the right time or place. But if youre excited by challenge purpose and building something better wed love to hear from you.
Lets make something amazingtogether.
Additional Information :
Weve got you covered
At Cricut we take care of our people. Enjoy competitive Medical Dental and Vision coverage a 401(k) match generous PTO and a yearly lifestyle stipend to support your wellness and passions. Youll also get exclusive employee discountsand best of all youll be surrounded by some of the most talented and creative individuals out there.
Cricut is in a powerful chapter of transformation. Were evolving fastrefining our strategy growing our teams and raising the bar across the board. This is an incredible opportunity for the right kind of personbut its not for everyone.
Were looking for A-playerspeople who dont just meet expectations but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum keep reading.
Heres what makes someone a great fit for this role (and for this moment at Cricut):
You have a bias for urgency.
You dont wait for perfect clarity to take actionyou start learn and adjust. You believe that speed matters especially when paired with thoughtfulness. You ask: What can move forward today and push past inertia.
You set high standardsespecially for yourself.
Youre proud of your work and protective of your reputation. You take ownership deliver quality and dont cut corners. You hold yourself accountable without waiting to be asked.
You stay focused when things are moving fast.
You can identify what really matters and dont get distracted by noise. You prioritize well and manage your time wisely.
You collaborate like a pro.
You elevate the people around you communicate clearly and give thoughtful feedback. Youre low ego high outputand your team loves working with you.
What to Do Next:
Please attach your resume cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways include that information too. You can be sure that Cricut is an employer who values individuality equality and diversity so tell us what youre all about. If you are a Maker or a DIY enthusiast whether you think you are a good one or not we would love to hear about it when you send us your information.
Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time