Monitoring Operator
Monitoring Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you will do
- Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
- Manage mobile alarm call outs and provide solutions in a timely manner.
- Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
- Answer all calls promptly with a high level of customer service giving assistance to internal and external customers including liaising with third parties and contractors as required.
- Ensure that all systems/databases are updated in a timely and accurate manner.
- Provide client reports.
Qualifications :
What you will need
- Excellent customer service skills - Able to communicate at all levels.
- Willingness to learn.
- Ability to work as part of a team.
- Attention to detail.
- Work under periods of pressure.
- Excellent interpersonal and communication skills able to listen to give clear and concise instructions.
- Decision-making capability.
- Computer literate - proficient in MS Office ability to adapt quickly to new systems.
- Professional in appearance and attitude.
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
- Embody and uphold the Securitas Core Values of Integrity Vigilance and Helpfulness.
- A flexible approach to working hours including the requirement for covering of holidays and sickness.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
