Operations Director
Operations Director
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Job Description
As Director of Operations you will play a critical leadership role in the delivery of operational excellence financial brand consistency and growth across our global portfolio of Orient Express ultra-luxury properties including hotels and trains. Reporting directly to the SVP Operations you will act as both a strategic advisor and hands-on operator overseeing the daily performance of properties supporting pre-openings and shaping the long-term development of the business. You will embody and champion the values of our luxury brand culture and ensure all stakeholders from hotel teams to ownership groups are aligned behind a shared vision of excellence.
Key Responsibilities
Operations & Performance Management
- Assist the SVP Operations in the implementation of the companys strategic vision and oversee operational strategic projects from concept to execution across multiple functions (technology quality sustainability commercial alignment).
- Monitor and analyze operational data and business metrics to identify opportunities for performance improvement revenue optimizations and cost control.
- Guide and support General Managers through regular performance reviews and clear action planning to ensure KPIs achievement related to service excellence guest satisfaction revenue optimization and cost control.
Pre-Opening and Project Coordination
- Collaborate with the Development and Technical Services teams in new hotel openings ensuring readiness brand compliance and strong commercial ramp-up.
- Manage pre-opening operational plans including hiring timelines SOP alignment OS&E and training coordination.
- Participate in network expansion and regional development strategy identifying new opportunities and facilitating successful market entry.
Cross-Functional Collaboration
- Serve as the main conduit between property operations and corporate functions including Sales Revenue Management Finance HR and Marketing.
- Collaborative with SVP Operations to align with commercial strategies and drive profitability and long-term brand equity. Prepare and present business reviews performance updates and operational reports to SVP Operations.
- Represent the Operations function during owner meetings brand audits and project updates when delegated by the SVP Operations.
Qualifications :
- You are a leader with a track record of at least 10 years in hospitality in a corporate or multi-property role.
- You have a strong understanding of hotel operations including Rooms F&B Finance and Guest Experience. A prior experience in supporting pre-openings or hotel ramp-ups is preferred
- You are able to manage complexity and operate with a high level of autonomy.
- You have strong project management and organization abilities. You are data-driven with strong analytical skills; confident with KPIs P&Ls and performance dashboards.
- You have a demonstrated ability to lead and drive outcomes of anticipating issues to implement creative solutions.
- You are fluent English.
- You are available to travel frequently in Europe.
Additional Information :
A real Work life balance
- Work from Everywhere: Personal access provided to over 500 coworking spaces many of which are within our hotels.
- ALL - Heartist Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
- And at our Issy les Moulineaux site: Collaborative workspaces an employee restaurant unlimited coffee gaming and sports areas a concierge service and a park just across the street.
Attractive Finance benefits
- Sustainable Mobility Package up to 700 for the use of green transportation or 75% coverage of Pass Navigo (public transportation pass).
Learning & development
- Talent Management at the earth our of HR Accor strategy.
- We want you to feel free to dare and free to grow by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs brands and career paths
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
