Customer Service - Service Excellence Coordinator
Customer Service - Service Excellence Coordinator
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Job Description
Ontario Wholesale Energy (OWE) proudly operating under the ONIT umbrella is a leader in Natural Gas and Electricity Supply serving commercial clients across Canada. With over 65 years of collective industry expertise our dynamic team delivers energy solutions designed for stability efficiency and innovation. Whether its physical or structured energy products we bring value through competitive pricing world-class service and operational excellence.
Were growing and looking for a detail-oriented Service Excellence Coordinator to support our client experience and operations team. In this role youll help ensure client interactions run smoothly service levels are consistently met and internal processes stay efficient and compliant.
Why Join Us
Be part of a dynamic and evolving energy marketplace working alongside passionate professionals shaping the future of energy supply. This is a great opportunity to build your career with a company that values continuous learning and operational excellence.
What Youll Get:
Competitive Salary
Paid Training & Industry Certifications
Health Benefits Employee Assistance Program (after 90 days)
Generous PTO Holidays
Discounted Gym Membership
Key Responsibilities:
Customer Support Coordination
Respond to client inquiries and requests in a timely and professional manner
Support the day-to-day operations of the Service Excellence Team
Track and report on service metrics (response times resolution rates etc.)
Client Relationship Support
Assist with managing client accounts and maintaining up-to-date records
Help resolve client issues by coordinating with internal teams (billing onboarding etc.)
Contribute to a proactive support strategy by identifying common client needs
Process & Compliance Support
Help document and maintain internal procedures and compliance checklists
Ensure data handling complies with privacy and regulatory standards
Assist in identifying small inefficiencies or service gaps and propose improvements
Reporting & Admin
Compile regular reports on customer feedback support trends and performance indicators
Support team meetings with updates follow-ups and documentation
Maintain shared resources and coordinate internal communications as needed
Qualifications:
College diploma or bachelors degree in Business Administration or a related field
2 years in a customer service operations or administrative support role in a Telemarketing Environment.
Experience in the energy sector or B2B environment is an asset
Skills & Competencies:
Strong communication and interpersonal skills
Highly organized with strong attention to detail
Able to manage multiple tasks and prioritize effectively in a fast-paced setting
Familiarity with CRM systems Microsoft Office and data entry best practices
Team player with a customer-first mindset
Accessibility & Inclusion Matter to Us:
At ONIT we are dedicated to fostering diversity equity and inclusion believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds perspectives and life experiences to join us in addressing the worlds toughest challenges. If you require accommodations during the application process please contact us at and we will be happy to assist you.
Required Experience:
IC
Employment Type
Full-Time
