Customer Service Representative 5
Customer Service Representative 5
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Salary Not Disclosed
1 Vacancy
Job Description
- Aid Customer Operations Specialists with administrative tasks including back-end support for order to cash account activities data entry and finalizing creation of deliveries and returns.
- Act as tier 1 support for customer inquiries related to delivery order updates and account status under supervision of senior staff.
- Collaborate with team members to resolve basic customer issues escalating complex cases to senior staff.
- Generate and review basic reports to support order to cash processes identify account challenges verify data accuracy and update customer account status.
- Assist in the implementation of new processes and procedures to enhance operational efficiency.
- Learn and understand the companys products services customer service policies and industry standards.
- Participate in training sessions and workshops to develop a thorough understanding of the companys CRM and order management systems (Crop Edge SAP).
- Contribute to maintaining high customer service standards and improving customer satisfaction.
- Provide feedback on customer service processes and suggest improvements based on observations and interactions with customers.
- Interpersonal and communication skills both written and verbal.
- Attention to detail and ability to manage priorities in a fast-paced environment.
- Desire to learn how to make data-driven decisions.
- Self-starter with ability to work effectively in a team environment.
- Proficient in the use of computers and quick to learn new softwares/systems.
- High school diploma plus associate degree or equivalent experience required.
- Experience with Salesforce/SAP preferred.
Employment Type
Full-time
