ITAD Operations Associate
ITAD Operations Associate
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Job Description
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.
Firstbase (an AppDirect company) is building the future of IT infrastructure for distributed teams. As the way we work continues to evolveacross remote hybrid and in-office environmentsIT teams need smarter tools to manage physical equipment at scale.
We provide an end-to-end platform to automate procurement deployment retrieval redeployment and recycling of IT assets. From day-one onboarding to end-of-life recycling Firstbase helps companies manage every stage of the hardware lifecycle with speed visibility and control.
Now part of AppDirect a global leader in subscription commerce were backed by the scale reach and support of a platform serving millions of users worldwide. We are a fully remote team operating globally across North America Europe and Asia and we pride ourselves on delivering world-class operations through a remote-first approach.
About You
We are looking for a detail-oriented and highly organized ITAD Operations Associate to join our Global Operations team. This is a critical execution role at the heart of our IT Asset Disposition (ITAD) program. Youll serve as the Control Tower for our ITAD operations and own our FMV Quoting Workflow helping global customers unlock value from aging IT assets.
This role requires operational precision clear communication and a strong sense of ownership. Youll work across tools like Google Sheets Parabola Slack and our internal Retool platform to manage workflows and drive outcomes. Its ideal for someone who thrives in structured processes but is always looking for ways to improve and grow.
What youll do and how youll have an impact
- Oversee all ITAD processing workflows ensuring timely execution of shipments and processing tasks.
- Assign and monitor ITAD action queues for warehouse teams ensuring steps are followed per SOPs (labeling COD uploads grading etc.).
- Conduct regular QA checks to ensure compliance with service level objectives (SLOs).
- Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails.
- Own the Parabola-driven FMV Quoting process: identifying aging devices gathering quotes from trade-in partners and formatting customer-facing reports.
- Collaborate with CSMs to proactively send FMV quotes to customers and encourage action on aging inventory.
- Track customer engagement and quoting outcomes in a structured tracker.
- Coordinate quote refreshes and quote validity periods.
- Act as the primary point of contact between Operations Customer Success and Warehouse teams for all ITAD-related workflows.
- Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.
What were looking for
- 2-4 years of experience in operations data analysis logistics coordination or customer support.
- Strong skills in Google Sheets (pivot tables filters lookups)
- Strong English verbal and written communication skills especially over Slack and email.
- High attention to detail and ability to manage multiple workflows in parallel.
- Comfortable with structured SOPs but proactive in suggesting improvements.
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:
IC
Employment Type
Full Time
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