Private Client Advice Auto Adjuster

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group (TD) and were driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance products and services are available through a network of more than 1000 TD branches and online.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance were committed to fostering an inclusive accessible environment for our colleagues. With a national workforce of over 4000 employees that span Atlantic Canada Quebec Ontario and Alberta our company is always growing and were dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full than just a job we offer rewarding careers.

The TD Insurance Private Client Advice(PCA) claimsAuto team supports clients who are part of the high net worth insurance program. These clients have assigned Private Account Managers that work closely with them. We understand that these claims are sensitive in nature we havecreated this specialized team to support our clients in their time of need.

Job Details

If youre a compassionate thorough and experienced professional with strong analytical and customer service skills we want you to join our team.

Were committed to our customers and carefully consider their needs immediately following an automobile accident to ensure they feel fully supported. As a PCA Auto Claims Advisor youll provide advice guidance and support to our customers and ensure they feel taken care of when it matters most.

What Youll Do

Youll represent TD Insurance as a Priave Client Advice (PCA) Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish.

No matter where you work at TD youll make a meaningful impact grow your skills and thrive in our culture of care. As a valued member of our PCAAuto Claims Teamyour work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

• Support customer claims from start to finish: Arrange towing set up appraisals/estimates gather facts and outline the extent of their coverage under the terms of their insurance policy consult with their assigned PCA Account Manager
• Gather organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained to a customers vehicle
• Contribute to team productivity objectives by maintaining a positive file count as well as open/close ratio
• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g. TD Auto Centre partners our direct repair partner network and non-preferred shops)

Experience Growth:

• Research coverage scenarios and apply this knowledge to your customer claim files
• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Groups deliverables

Cultivate our Culture of Care:

• Be available to respond to incoming customer inquiries via phone and email in a timely manner
• Consider every case as unique; apply non-biased and appropriate methods to achieve file resolution resulting in a fair and equitable claim settlement
• Provide direct supervision of clients by communicating clear claims processing requirements maintaining detailed claims notes and delivering timely progress updates
• Participate fully as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

• Two or more years of claims adjusting experience
• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
• Superior time management skills and thrives in a fast-paced environment with competing priorities
• Proven ability to negotiate positive outcomes
• Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
• Demonstrated support for process improvements
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and or other relevant continuing education are preferred
• Provincial claims licensing requested
• Total loss experience or willingness to learn total loss

Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):