AD, NPS Analytics
AD, NPS Analytics
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$ 21000 - 144000
1 Vacancy
Job Description
Band
Level 5Job Description Summary
Job Purpose (State the overall objective of the role)Up to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives Wed love to hear from you.
One of the most important functions in todays pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult the ability of Pharma to build design implement and run dynamic end-to-end patient support offerings has become absolutely critical to a patients success.
The Associate Director NPS Analytics will lead a team of analysts directly supporting the NPS disease area teams and will help drive performance and shape the future of NPS. This individual will work closely with our NPS disease area leaders and will be responsible for supporting the day-to-day program oversight with analytics solutions and insights. To do this successfully this individual will develop the analytics vision and roadmap and help build an insights obsessed team that integrates actionable data to inform a cross-functional team and improve patient support. This individual will be a member of NPS Core Program Teams (CPTs) and will partner closely with various cross-functional teams including Patient Support Center Product enterprise strategy vendor management and other near / offshore teams to ensure a seamless analytics experience for our internal and external customers.
Major Accountabilities
Strong understanding of patient access and reimbursement operations including patient onboarding co-pay adherence and reimbursement services
Demonstrate deep understanding of the patient services internal and vendor landscape including Benefit Investigation Prior Authorization Co-pay patient & practice authoriza-tions consent / opt-outs and ongoing refill management solutions for all product arche-types.
Define and oversee the implementation of an analytics roadmap for NPS disease-area CPTs that delivers reporting and analytics solutions for all stakeholders
Deliver program outcome measurements and help disease team leadership clearly understand program impact and make data-driven decisions.
Establish operational metrics KPIs and power stats in partnership with data sources and oversee the development of operations dashboards that provides visibility into performance
Data storytelling to build a compelling narrative based on complex data and analytics that help influence and inform key strategic decisions for leadership
Drive decision making via a disciplined hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions
Drive operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for program and operations leadership
Coordinate with data vendors and analytics staff for timely delivery of reporting and analytics
Translate business objectives and inquiries into insights and analytics solutions including gold-standard measure definitions and templates
Job Description
Ideal Background (State the preferred education and experience level)
Education (minimum/desirable):
- Bachelor of Science degree required
- Advanced degree (MS or MBA) preferred
Languages:
- Fluent English
Experience:
- 5 years of progressive analytics experience with demonstrated ability in leading and building data-driven teams
- Minimum 2 years of experience in patient services and reimbursement operations either in Pharma or at reimbursement HUBs
- Demonstrated ability into working with data from CRM platforms telephony systems electronic reimbursement systems pharmacy Co-pay etc.
- Experience in leading and delivery advanced analytics reporting and data management functions with specific emphasis on specialty pharmacy data sets and patients services preferred
- Experience in Brand Marketing and/or other Business areas a plus (e.g. Managed Markets Sales Sales Ops)
- Strong communication skills and ability to translate technical information into simple insights for leaders
- Experience in driving results in a matrix organization
- Proven self-starter and ability to deliver strongly in a hands-on role.
The location for this role is East Hanover NJ. Please note that this role would not provide relocation as a result. If associate is remote all home office expenses and any travel/lodging to specific East Hanover for periodic live meetings will be at the employees expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.
Leadership Competencies
- Leadership problem solving and decision making
- Analytical thinking communication /teamwork planning and organizing
- Excellent written and oral communication skills including the ability to translate a complex reports and analysis easy to understand presentations; proven ability to effectively present results to internal clients up to the executive level
- Business Acumen - ability to link multiple insights across brands and channels to generate insights prioritize business questions and develop effective recommendations
- Learning agility: ability to pick up new trends and learn quickly
- Demonstrated partnering and influencing skills stakeholder management project management people management
- Solid understanding of analytics in the pharma and patient services industry
- Coaching and identifying process improvement opportunities
The pay range for this position at commencement of employment is expected to be between $144000.00 and $21000.00 per year; however while salary ranges are effective from 1/1/24 through 12/31/24 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We are committed to building diverse teams representative of the patients and communities we serve and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Range
Skills Desired
Agility Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Media Campaigns Product Marketing Project Management Stakeholder Engagement Stakeholder ManagementEmployment Type
Full-Time
