SDR Manager
SDR Manager
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Job Description
Position Overview - Sales Development Representative Manager (SDR Manager):
As an SDR Manager Enterprise Sales Service division you will be responsible for building managing and executing successful sales development programs for a diverse portfolio of clients ranging from start-ups to Fortune 500 companies. Your primary focus will be leading a team of Sales Development Representatives (SDRs) to achieve and exceed client goals.
Responsibilities:
Client Relationship Management
- Serve as the primary liaison between clients and the company managing expectations and ensuring alignment.
- Collaborate with the VP of Client Success on program strategy and implementation ensuring alignment with client objectives and organizational priorities.
- Maintain consistent internal communication regarding program progress identifying areas where additional support or resources are needed to ensure success.
- Proactively address client concerns and develop strategies to drive their success.
Team Leadership and Development
- Provide consistent coaching and mentorship to SDRs utilizing internal sales coaching teams and AI role-playing tools to enhance performance.
- Foster a collaborative and accountable team culture that emphasizes continuous improvement and excellence.
Sales Enablement and Resource Development
- Build and maintain high-quality prospect lists for Sales Development Teams by leveraging tools such as ZoomInfo Cognism LinkedIn Sales Navigator and custom research methods.
- Develop and refine talk tracks email templates and SDR playbooks designed to maximize engagement and achieve high response rates.
- Collaborate with internal teams to ensure resources align with client objectives and industry best practices.
Performance Monitoring and Reporting
- Design and implement reports and dashboards within various CRM platforms primarily Salesforce (SFDC) and HubSpot with the flexibility to adapt to others like Zoho Microsoft Dynamics etc.
- Oversee CRM buildouts including reporting and dashboard creation to ensure seamless integration with client processes and transparency into our teams activity and outcomes.
- Generate weekly and quarterly reports for clients demonstrating proficiency in Word and Excel for professional formatting and presentation.
Job Requirements and Qualifications:
- Must be able to commute to Waltham MA office for hybrid office days.
- Bachelors degree preferably in a business-related field.
- Proven experience in sales development management particularly within the technology sector.
- Demonstrated ability to lead and coach SDR teams to achieve high performance.
- Strong proficiency in CRM platforms especially SFDC and HubSpot with a conceptual understanding of building reporting and dashboards in others (ex. Zoho Microsoft Dynamics etc.).
- Familiarity with building high-quality prospect lists for Sales Development Teams using tools like ZoomInfo Cognism LinkedIn Sales Navigator and custom research methods.
- Proven experience in developing highly effective talk tracks email templates and SDR playbooks designed to deliver high response rates and drive results.
- Excellent written and verbal communication skills.
- Strategic thinker with strong organizational and detail-oriented skills.
- Proficiency in Microsoft Word and Excel for reporting purposes.
- Ability to take accountability for client accounts demonstrating ownership of both successes and areas for improvement.
- Experience in digital marketing campaigns is a plus.
Benefits Include:
- Hybrid work model
- Annual salary added bonus ($85000-$95000 starting salary range $10000-$15000 in potential added annual bonus)
- Internal growth opportunities
- Health Coverage other H&W benefits via BCBS Vision Care Dental Coverage (Delta Dental) 401K
- Great work-life balance collaborative team culture
- Team contests/ competitions
- Team zoomin-person happy hours
- Casual dress code
- Company laptop full tech stack and other resources provided
- Annual salary added bonus ($85000-$95000 starting salary range $10000-$15000 in potential added annual bonus)
Employment Type
Full Time
