Operations Analyst

Site: Mass General Brigham Health Plan Holding Company Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Operations Analyst II supports the Commercial Medicare Advantage and DSNP Line of Business and reports into the Sales department. This position provides value-added analytic support to Sales leadership. S/he independently designs and performs analyses to measure the key operational metrics. In addition s/he effectively partners with management and staff to identify trends and root cause analyses to be shared with department leadership and the Executive Committee.


Essential Functions

Under the direction of the Manager of Operations Reporting & Analysis works collaboratively with staff and all levels of Sales leadership (Commercial Medicare Advantage and DSNP) and Customer Service (Medicare Advantage and DSNP) in developing key departmental metrics and reporting:
oGathers and analyzes information from multiple sources to provide routine and ad hoc reporting in support of Sales.
oProduces daily weekly monthly quarterly and yearly status reporting to department leadership and the Executive Committee.
oIdentifies trends in Sales performance which will drive future membership forecasts
oProactively conducts root cause analyses to assist management in determining process improvements. Translates business objectives into actionable reporting through the use of reports charts graphs and presentations.
oEffectively interprets data and communicates findings/recommendations both orally and in writing appropriate to the audience
Designs and executes complex data queries and analyses to evaluate the impact of proposed and implemented process improvements.
Develops ongoing means to monitor the effectiveness of business process or system changes (e.g. staff productivity or data quality)
Ensures the validity and accuracy of all data/information reported and presented
Provide support for core Sales System Dynamics 365 assisting with the the following:
oAct as Subject Matter Expert (SME) for application providing assistance to users when needed
oReport system bugs and submit requests for system enhancements to IT
oTest system enhancments and application releases
Works collaboratively with IT to leverage existing technology in order to conduct effective analysis using MGB Health Plan tools and systems
Anticipates and meets or exceeds internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
Hold self and others accountable to meet commitments.
Ensure diversity equity and inclusion are integrated as a guiding principle.
Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
Build strong relationships and infrastructures that designate MGB Health Plan as a people-first organization.

Education

• Bachelors Degree Related Field of Study required (experience can be substituted for education)

Experience

• At least 2-3 years of experience working with and analyzing sales customer service or healthcare data
• At least 4-6 years of data analysis experience required
• Experience using MS Excel to manipulate and chart complex data

Knowledge Skills and Abilities

• Proficiency in data analysis tools (MS Power BI or other business intelligence software) reporting software and Microsoft Office Suite (advanced MS Excel skills e.g. pivot tables conditional formatting and advanced functions and calculations and PowerPoint
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on accuracy in data interpretation and reporting.
• Ability to work collaboratively in a team environment.

Working Conditions

• This is a remote role that can be done from most US states with Eastern Standard working hours

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham we are on the forefront of transformation with one of the worlds leading integrated healthcare systems. Together we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds experiences and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options career growth opportunities and much more

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Mass General Brigham Health Plan Holding Company Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework