Practice Manager, Primary Care - Medford
Practice Manager, Primary Care - Medford
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
We are seeking a full-time Practice Manager to oversee daily operations of our 2 primary care practices in Medford: Family Medicine located at 137 Main Street and Internal Medicine located at 101 Main Street.
Our offices provide physical examinations routine health screenings and preventative care for patients. We diagnose and treat acute and chronic illnesses and promote general health disease prevention and overall well-being. Our practices are open Monday-Friday from 8am-5pm and the Practice Manager is expected to have onsite presence a majority of the operating hours. Between the two locations there are approximately 30 staff members (both clinical and non-clinical roles) and 14 providers (MDs and APPs) total.
In collaboration with the Director of Operations Primary Care and the Medical Directors of both practices the Practice Manager will be responsible for all aspects of site operations across two sites and work collaboratively with administrative clinical and leadership teams to achieve operational and clinical care goals.
Job Summary
SummaryResponsible for small-medium single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of the administrative and clinical support staff and operational duties and functions. As a member of the leadership team provides administrative cross coverage to manage staffing and/or operational issues.
Essential Functions
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring orientation and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through on-going coaching counseling and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff. Evaluates develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practices annual budgets.
-Oversees the departments payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned.
Qualifications
Education
Bachelors Degree Related Field of Study required
Licenses and Credentials
Experience
2-3 years supervisory experience required
2-3 years experience working in an academic healthcare environment required
Knowledge Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Analytical and math skills.
- Knowledge of Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
When hiring we take a people-first approach! To thrive in our practice settings the ideal candidate is a motivated leader who wants longevity in their career and to be part of a multi-disciplinary team whose mission and values are built upon respect collaboration and providing high-quality care to our patients. The ideal candidate profile is an adaptable receptive and dynamic people leader with proven operations experience. The focus of this position is working well with others building and maintaining relationships and motivating a team of individuals to work in alignment to achieve office and organizational goals. There is a need for an effective communicator.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Employment Type
Full-Time
