CHI Health strives to care for you the way you care for your patients.

We understand you have personal responsibilities outside of your profession and also care about your well-being.

With you in mind we offer the following benefits to support your work/life balance:

• Health/Dental/Vision Insurance
• Direct Primary Plan (No copay no deductible and access to CHI Health provider 24/7)
• Premium Access to our Family Care Program supporting your needs for childcare pet care and/or adult dependent care
• Voluntary Protection: Group Accident Critical Illness and Identity Theft
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Adoption Assistance
• Wellness Programs
• Flexible spending accounts

From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Job Summary / Purpose

Under the direction of department leadership the QA Specialist is responsible for

• delivering effective training and support to all end users within the clinical care locations
• ensures that training is customer focused and needs based
• delegated responsibility for problem solving and assessing processes and issues
• quality audits (for completeness and accuracy) of contact center tasks in the electronic health record and providing feedback to the leadership tea
• providing feedback and guidance to contact center staff on areas of improvement.
• determining best practices to support the continuing knowledge growth of CHI.

Essential Key Job Responsibilities

• Participates in building testing and maintaining processes in the training environment.
• Collaborates in the development and maintenance of training materials including but not limited to scripts scenarios and training schedules.
• Delivers end user training and support using existing training materials and procedures.
• Performs onsite operations discovery for clinics onboarding to the contact center.
• Participates in workflow design and system build in order to gain an in-depth knowledge of the system including functionality and workflows.
• Troubleshoots and resolves issues and questions referring more complex issues to Senior QA Specialist or to Supervisor.
• Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans.

Minimum Qualifications

Required Education and Experience

2 years of experience in the healthcare environment working with Epic required.

HS Diploma or equivalent

Preferred Education and Experience

4 year degree or equivalent work

experience preferred.

Required Licensure and Certifications

none

Required Minimum Knowledge Skills Abilities and Training

Demonstrated computer literacy and competency including the use of word processing databases and email. Ability to support go-lives of system components as necessary. Demonstrated ability to deliver effective classroom training. Excellent communication and team

building skills. Experience using a clinical management system.