Patient Services Coord. II
Patient Services Coord. II
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
- May include duties and responsibilities of the Clerk Office Assistant and/or Patient Services Coordinator Level I as well as: - Assists in the orientation and training of new support staff members. - Understands managed care plans HMOs and unusual coverages and provides information to patients regarding eligibility for procedures. Ensures that practice employees understand insurances. Appraises patients of insurance eligibility. - Handles fiscal procedures including but not limited to: managed care procedures patient billing problems ensuring the accurateness of all ICD-9 coding and self-payer billing. Oversees shift-specific cash control issues such as closing out batches of negotiables and receipts depositing cash etc. - Acts as liaison between the practice and Hospital departments particularly the MGPO. Serves as a liaison for patients regarding all Hospital services including financial information. - Coordinates and tracks HMO visits and referrals. - Works closely with the clinical staff to determine needs and solve problems. - Troubleshoots problems with customer service issues. - Establishes office systems. - May prepare procedure manuals/insurance handbooks. - May handle inventory maintenance and the ordering of supplies. - Performs all other duties that are practice specific and are appropriate to this level of position.Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Part-Time
