C004304 Technician (Centralized Service Desk) (NS) - WED 23 Jul
C004304 Technician (Centralized Service Desk) (NS) - WED 23 Jul
Posted on :
12-07-2025
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1 Vacancy
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Job Description
Description
Requirements
Deadline Date: Wednesday 23 July 2025
Requirement: Technician (Centralized Service Desk)
Location: Mons BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 600
Required Start Date: 1 September 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
- Perform end-user support by providing timely and accurate IT Service Desk services such as incident management. Problem escalation remote assistance training and end-user guidance on NU. NR and NS network
- Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant second-line support in case of performance degradation or downtime
- Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
- Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
- Perform On-Call level 1 service support either remotely or on site.
- Performs other duties as may be required.
- The position includes nights and week end shifts
- Working underground and/or secured areas.
- Working hours based on a shift pattern might be required.
- Up to 4 TDYs in Belgium per year are foreseen for this post
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Minimum 1 year experience in Service Desk Operations within the last 2 years.
- Knowledge of and experience in NATO environment.
- Experience in installation maintenance and troubleshooting of MS Windows 10 MS Office Visio MS Project and web browsers (MS Edge Firefox ) .
- Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment.
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN).
- Usage of ITSM tools such as BMC Remedy JIRA...
- Experience in end user support in general.
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
- Experience in performing user administration in MS Active Directory and Exchange
Required Experience:
IC
Employment Type
Contract
Key Skills
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