Business & Partner Operations Manager
Business & Partner Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 136000 - 175000
1 Vacancy
Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Monzo is a leading financial technology company with over 8 million customers committed to providing modern banking solutions. In the last few years weve built a banking app that our customers love with extremely high daily engagement an industry leading net promoter score and award-winning customer support. Today we are the 7th largest bank in the UK and weve raised over $1 billion from CapitalG YCombinator Stripe Coatue Eric Schmidt Mike Moritz and others most recently at a $5 billion valuation lead.
We were founded to make money work for everyone. With that in mind Monzo is investing to accelerate our US expansion. Were a small team operating like an early stage startup in the US but with the financial operational and engineering platform muscle of a larger company. Were focused on building an amazing US product shipping and iterating quickly and deepening our product market fit. Were looking for highly driven enterprising people to help us achieve our mission and bring the Monzo magic to the US.
The Role
Were looking for a proactive and experienced Business and Partner Operations Manager to join our growing team. In this role youll be at the heart of our operations ensuring everything runs smoothly both internally and with our incredible partners. Think of yourself as the central connector optimizing how we work and nurturing the relationships that help us deliver our products and services seamlessly. Youll get to identify opportunities solve problems and implement solutions that genuinely move the needle for our business and our customers.
What youll be working on:
- Manage Partnerships: Youll oversee the full journey of our partner relationships from their initial onboarding and integration to ongoing support and performance reviews.
- Partner Bank: Serve as the primary point of contact for all issues touching our Sponsor Bank and own the resolution of these issues including prioritizing problem solving seeking alignment internally and externally
- Strategic Initiatives: Youll dive into our current processes from how customers onboard to how transactions are handled and find ways to make them even better more efficient and more compliant.
- Payment Operations: Leverage data to troubleshoot payment issues and implement solutions to optimize efficiency and performance.
- Reporting & Analysis: Youll create clear reports and dashboards turning data into actionable insights that help our leadership make informed decisions.
- Cross-functional collaboration: Partner with technical and non-technical stakeholders to launch new products develop Bank approval plans and build new processes to optimize our partnerships
You should apply if:
- You have experience managing Fintech partnerships and business operations
- You are SQL proficient analytical and make data driven decisions
- You love solving complex problems and have a track record of managing performance and SLAs
- You have built strong relationships and collaborate with partners to reach alignment and resolve issues
- You can drive clarity amidst ambiguity and focus on the things that matter
- You are organized and have managed complex projects with multiple stakeholders
- You are familiar with regulations and compliance requirements within consumer banking
The Interview Process:
Our interview process involves four main stages:
- Recruiter Call (30mins)
- Initial Call (30 mins)
- Take Home Task (to be completed within 7 days)
- x3 final interviews via Google Meet (45 mins each)
Our average process takes around 2-3 weeks but we will always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on
Whats in it for you:
$136000 - $175000 Equity
This role will be based out of our downtown San Francisco office
We have a hybrid working schedule and offer flexibility and trust you to work enough hours to do your job well at times that suit you and your team
Learning budget of $1500 a year for books training courses and conferences
And much more see our full list of benefits here
#LI-San Francisco
#LI-EL1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Manager
Employment Type
Full Time
