Associate, Client Support
Associate, Client Support
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Job Description
About the Role:
Grade Level (for internal use):
07The Team: As our Client Support team expands you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together we serve our diverse global clientele with excellence. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues.
The Impact: As a leading force in transaction reporting worldwide Cappitech has been delivering regulatory technology solutions for over twenty years. Our cloud-based cross-regulation Software as a Service (SaaS) platform empowers banks brokers hedge funds asset managers insurance companies and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele we embody S&P Global values of inclusivity collaboration and integrity.
Whats in it for you:
Global Nature of the Role: Collaborate with diverse teams across multiple regions to resolve client queries gaining global insights and understanding of derivative markets regulations and practices.
Impactful Contribution: Play a key role in providing excellent customer experience that directly influence business outcomes and shape the future direction of the product.
Exposure to Industry Experts: Work closely with industry experts decision-makers and thought leaders offering a unique opportunity to build valuable product.
Roles and Responsibilities:
Addressing customer inquiries and requests promptly and efficiently ensuring resolution within specified timelines.
Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
Collaborating with product application support and development teams to identify and rectify bugs and issues and testing implemented fixes.
Timely escalation of issues and ensuring proper follow-up until resolution.
Supporting validation or User Acceptance Testing (UAT) for issue resolution.
Contributing to client-specific projects as required.
Conducting Root Cause Analysis to identify the source of data inconsistencies.
Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files JSON XML FPML messages and comparing them against mapping sheets technical specifications and business requirements to resolve issues or identify system bugs.
What Were Looking For:
Possession of a bachelors or masters degree in business administration technology or a related field.
Completion of any financial certifications such as FRM or CFA would be a plus.
Proficiency in Excel and SQL is desired.
Demonstrated experience of up to 2 years in financial markets or fintech.
Understanding of the trade lifecycle across major financial asset classes including securities finance exchange-traded and OTC derivatives.
Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/JFSA/CFTC) would be a plus.
Ability to comprehend technical concepts.
Competence in querying and extracting data from databases.
Knowledge of other vendor systems like ANNA Reuters etc. is advantageous.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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