Recovery Team Leader - Motor Insurance
Recovery Team Leader - Motor Insurance
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Job Description
Recovery Team Leader - Motor Insurance
Location: Bolton (Office-based with flexible working options)
Salary: From 31500 depending on experience
Type: Full-time Permanent
Hours: Monday to Friday 9am5pm (35 hours)
Are you a natural leader with experience in motor recovery claims
If youre ready to take the lead in a technical fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you.
What Youll Be Doing: Recovery Team Leader - Motor Insurance
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Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement
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Handling escalated queries complaints and complex claims
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Monitoring team performance and supporting staff development through coaching mentoring and training
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Working with internal stakeholders to meet recovery targets and maintain service levels
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Reviewing reports and KPIs to spot trends prevent backlogs and drive performance
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Ensuring full FCA compliance and supporting GDPR and confidentiality requirements
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Contributing to recruitment onboarding and HR processes for your team
What Youll Bring: Recovery Team Leader - Motor Insurance
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Strong background in technical motor recovery claims
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Experience in a team leadership or supervisory role
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Confident communication skills written and verbal
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Solid understanding of FCA FOS and general claims compliance
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Excellent organisation and prioritisation skills under pressure
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CII Certificate in Insurance (essential) Dip CII is a bonus
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Microsoft Office proficiency and data confidence (Excel Outlook etc.)
Whats In It For You: Recovery Team Leader - Motor Insurance
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Increased holiday allowance with length of service
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Your birthday off plus a half-day for seasonal shopping
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Holiday sell scheme
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Free parking and casual dress code
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Support for industry qualifications
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Bonus scheme for going above and beyond
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Cycle to work scheme
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Friendly supportive environment with trained mental health first aiders on-site
If you want to lead a high-performing team enjoy the satisfaction of getting the result and work in a business that values your input wed love to hear from you.
Employment Type
Full Time
