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You will be updated with latest job alerts via emailOur established client based in Canary Wharf London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.
As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent in French and Dutch to have excellent interpersonal skills and the ability to respond to consumers in an empathetic caring and friendly manner. you will also be required to have strong English second language capabilities.
Skills required:
Fluent French & Dutch speaker
Ability to communicate effectively and empatheticallywith a wide range of consumers and members of the public
Excellent written and verbal skills in both Finnish and Swedish
Ability to take ownership of each customer journey anticipating needs and persevering to resolve cases through personalised solutions.
Customer care experience preferably within the food industry sector
strong interest in food and foods for special medical purposes
IT skills: ability to use Google Suite and Microsoft Office strong typing skills. CRM Knowledge such as Salesforce will be a plus
Flexible to work shifts
Self-motivated and a team player
To have fun at work!
Salary:
29500 per annum
Hours:
Monday to Friday 8.30am - 5pm Saturday 9am - 2pm (40 hours per week)
Company Benefits:
To be considered for this excellent opportunity please apply now with your up to date C.V and we will be in touch in due course.1
Required Experience:
Unclear Seniority
Full-Time