Computer Systems Analyst II

Computer Systems Analyst II
Full-Time
$29.58/Hour

Montana Technological University provides a comprehensive benefits package for all eligible positions that includes health dental and vision insurance mandatory retirement plan with employer contribution partial tuition waiver and a wellness program.

Applications received by July 20 2025will be guaranteed full review and consideration. Applications received after that date may be considered until an adequate applicant pool has been established.

DUTIES:

Under the direction of the Chief Information Officer the Computer Systems Analyst/Help Desk Supervisor is responsible for the development and maintenance of custom database applications using Microsoft Access oversight of the local data warehouse using SQL Server and timely response to a wide range of IT support requests. This position also administers the campus ticketing system supports end-users including faculty staff and students both online and in person and oversees testing and implementation of upgrades for the Learning Management System (Canvas) and ticketing system. Additionally the role includes supervision training and support of the centralized IT Help Desk and its student staff.

- Provide one-on-one support and training for end-users on systems such as the ticketing system (TeamDynamix) Canvas wireless connectivity and account/password management.
- Administer and configure the Learning Management System (Canvas) including settings modules templates and visual elements.
- Test and evaluate new releases and feature updates to Canvas and the ticketing system.
- Stay current with evolving technologies including new features in TeamDynamix Canvas and Microsoft Access.
- Maintain and develop operational and analytical reports as needed.
- Migrate existing Microsoft Access databases to Power BI and SharePoint Lists where possible.
- Design document and develop software applications and databases based on user requirements; ensure thorough testing and validation of results.
-Identify and resolve data inconsistencies within student services systems.
-Maintain a strong working knowledge of the Student Information System (Banner) including its data structure and integration points.
-Administer and maintain the SQL Server Data Warehouse including user security and access controls.
-Develop and maintain data integrations using SQL Server Integration Services (SSIS).
-Collaborate with IT staff and the Center for Academic Innovation to enhance student support services.
-Maintain clear documentation for all developed software applications and databases.
-Supervise hire train and schedule student workers for the IT Help Desk.
-Provide backup support for IT Help Desk operations and assist with broader IT system-related issues.
-Demonstrate strong verbal and written communication skills to effectively support users and coordinate with colleagues.

REQUIRED QUALIFICATIONS:

• Bachelors Degree in Computer Science or related field OR 2 years of experience developing MS Access databases in a professional environment OR 2 years of experience software programming in a professional environment
• Ability to communication clearly verbally as well as in writing.

PREFERRED QUALIFICATIONS:

• Bachelors Degree in Computer Science or related field
• Proficiency using SQL Server & SSIS
• Previous experience using Ellucian Banner
• Previous supervisory experience
• Experience with software applications (MS Access MS Excel)
• Experience with PowerBI/Sharepoint lists.
• Knowledge of C# or Visual Basic
• Knowledge of Windows batch scripting; file transfer tools (ie. putty aws s3)
• Knowledge of and use of/practice with:Advanced problem-solving and troubleshooting techniques.
• Advanced knowledge of and use of practice with advanced problem-solving and troubleshooting techniques

PHYSICAL DEMANDS:

• This position requires the ability to operate typical office equipment (i.e. a computer telephone etc).
• This position may be required to travel on occasion to attend meetings professional conferences or training sessions as necessary.
• Expected to be in the office 40 hrs a week.

For full consideration application materialsmust be complete.

Please include:

• Cover letter addressing qualifications
• Resume
• Contact information for3 professional references.

Any offer of employment is contingent upon a satisfactory criminal background check.

For full consideration application materials must be complete.

Any offer of employment is contingent upon a satisfactory criminal background check.

Montana Tech is committed to providing a working and learning environment free from discrimination. As such the University does not discriminate in the admission access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race color religion national origin ethnicity creed service in the uniformed services (as defined in state and federal law) veteran status gender age political beliefs marital or family status pregnancy physical or mental disability genetic information gender identity gender expression or sexual orientation or preference. In support of the Universitys mission to be inclusive and diverse applications from qualified minorities women veterans and persons with disabilities are highly encouraged. Montana Tech makes accommodation for any known disability that may interfere with an applicants ability to compete in the hiring process or an employees ability to perform the duties of the job. In compliance with the Montana Veterans Employment Preference Act Montana Tech provides preference in employment to veterans disabled veterans and certain eligible relatives of veterans.

To claim veterans preference please complete the employment (veterans) preference form located on the employment page and email to You must include the job title of the position in which you are applying.

Employment (veterans) preference form

To request an accommodation for the application or interview please contact Cathy Isakson ;

Why Work at Tech

Help meet the changing needs of society by providing a transformative student experience by helping develop leaders for tomorrow by advancing science engineering and technology.

In addition Montana Tech offers an attractive benefits package* which includes:

• Medical Dental and Vision Insurance with low deductibles and comprehensive coverage.
• Generous employer contribution toward monthly health care benefits worth $6.08 per hour.
• 5.9% retirement employer contribution for eligible employees
• 11 Holidays per year
• 3 weeks of Annual Leave to start
• Generous sick leave policy that can be used for sick children doctor and dentist appointments as well as bereavement.
• 6 credits of coursework free per year (fees not included)
• Life and Disability Insurance
• Reduced tuition for dependents after 4 months of employment for eligible employees
• Employee Assistance and a Wellness Program
• Optional Retirement Plan for eligible employees
• Possible remote work days with supervisor approval and eligible positions.

* Benefits are dependent on position type and terms and conditions of eligibility.

Montana Technological University Butte Montana is nestled in the Heart of the Rocky Mountains along the Continental Divide where I-15 and I-90 intersect. We are home to the largest National Historic District in the country. Montana Tech is a special focus institution with a reputation for excellence and value. Montana Tech is ranked #1 in the nation by CollegeNET.