Onsite Resident Services Manager (AVA2025)

Imagine working for a dynamic technology-driven HOA management company that is rapidly expanding offering abundant opportunities for career advancement and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work a global authority on workplace culture employee experience and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth innovation and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list operating across 16 states Washington DC and serving a diverse array of clients including homeowners associations (HOAs) condominium associations cooperatives luxury high-rises municipal utility districts and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5000) RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism encourages growth and embraces diversity. By maintaining financial strength and focusing on continual innovation we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence innovation and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied always learning and always growing; one is either getting worse or getting staying the same. At RealManage we are always getting better.

Duties/Responsibilities:

• Understand the Management Agreement for assigned property
• Successful completion of M-100 and CMCA certification within one (1) year of hire or one (1) year of assignment to the position and maintain CMCA credential throughout employment

• Homeowners Requests and Record Management: CMGs communication policy is to make initial contact within 2 business days.

• Respond promptly to homeowner requests via email phone or in-person interactions.
• Maintain accurate and organized records for all homeowner interactions and requests.
• Track and report on the status of homeowner issues and ensure timely resolution.

• Assist with document filing organization and retrieval as needed.
• Prepare and reproduce reports for Board meetings or community updates.
• Forward all invoices to
• Ensure that all invoices in Strongroom are coded to the appropriate GL account.
• Support the Budget & Finance Committee by attending meetings and following up on action items that come from those meetings.

• Perform property inspections document conditions and identify maintenance or compliance issues.
• Follow up on inspections by coordinating with contractors and ensuring tasks are completed.
• Report any unresolved issues or new findings in Building Link and give work orders to Maintenance.

• Draft RFPs with detailed specifications for projects and repairs.
• Participate in bid review processes by gathering and organizing proposals from contractors.
• Monitor contractor performance to ensure compliance with the scope of work and deadlines.

• Foster positive relationships with Team Members homeowners residents and Board members.
• Address complaints and concerns courteously and professionally escalating them to the ACAM when necessary.

• Assist in enforcing the Associations documents rules and regulations.
• Educate homeowners and residents on community policies to ensure understanding and adherence.
• Monitor compliance with policies and provide guidance or corrective actions when needed.
• Conduct New Resident Orientations

• Act as the primary contact for 24-hour on-call emergencies when acting as the General
• Evaluate emergency situations determine appropriate actions and coordinate with relevant parties to resolve them when acting as the ACAM.

• Attend Board meetings
• Attend budget and finance meetings and complete action items that arise from those meetings.
• Support the ACAM in preparing agendas reports and other materials for meetings.
• Professionally represent Cardinal Management Group at community and external meetings.
• Oversee special projects as assigned by the ACAM and/or Board ensuring timely and quality completion.

• Collaborate with the ACAM on long-term planning and improvement initiatives for the community.
• Take on additional responsibilities as needed to ensure the smooth operation of the community.

• Maintain proficiency in property management software and Microsoft Office Suite.
• Learn new programs and apps as they are introduced to enhance efficiency and accuracy in day-to-day tasks.
• Make recommendations for changes to management operations based on experience and professional judgment.
• Plus other work-related tasks as needed

Experience in property management hospitality event planning or a related field.

A people-person! You love meeting new people building relationships and creating a welcoming environment.

Strong communication skills You can write a great newsletter chat with residents and present updates to the Board with confidence.

Organized and detail-oriented Juggling multiple tasks No problem. You know how to keep everything running smoothly.

Tech-savvy Experience with Microsoft Office Suite community portals and management software is a plus.
A team player with a proactive attitude You see a challenge and take action!

Availability for occasional emergencies Things happen and we need someone who can step up when needed.

Bonus Points If You:

Have experience managing luxury residential communities

Have an eye for event planning and community engagement

Have or are willing to obtain CMCA certification

Why Youll Love Working Here

A Luxury Property in a Prime Location Work in a beautiful high-end mid-rise community
A Role with Variety No two days are the same! Youll balance resident engagement administrative work and event planning.
Growth Opportunities We support your professional development with training certifications and opportunities for advancement.
A Supportive Team Join a company that values collaboration innovation and making a difference in the communities we serv

Pay and Benefits:

$50000 to $54000 annually depending on education and experience

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays