Customer Strategy Senior Advisor
Customer Strategy Senior Advisor
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1 Vacancy
Job Description
Position: Customer Strategy Senior Advisor
Become a Customer Strategy Senior Advisor and help build a better tomorrow. In this role you will play a critical part in driving operational transformation to build customer trust and support strategic company goals. You will be responsible for strategic planning and coordination of work across cross-functional teams. This position is ideal for individuals passionate about customer experience adept at turning data into action forward-thinking and skilled at influencing across all organizational levels.
Responsibilities:
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Drive analytical support across the enterprise by optimizing the collection analysis and reporting of data to enable successful completion of key business operations projects.
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Serve as a key consultant to stakeholders presenting complex analytical findings and making strategic recommendations.
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Create and monitor performance dashboards to track and analyze Key Performance Indicators (KPIs) supporting process improvements and performance metrics development.
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Evaluate business operations processes and recommend actions to improve efficiency increase productivity and reduce costs.
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Perform analyses of business operational risks identify suitable mitigation strategies and communicate findings to leadership.
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Collaborate with stakeholders to understand project requirements recommend tools and provide ongoing project updates.
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Develop business plan scenarios to evaluate different priorities and paths to achieving enterprise objectives.
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Work closely with business planning and performance management teams to assess financial operational and regulatory risks and constraints.
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Mentor newly hired analysts and guide them through job training and knowledge sharing.
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Validate and assess existing operational processes to ensure compliance with laws standards and best practices helping safeguard assets and reduce risk.
Minimum Qualifications:
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Ten or more years of experience in business operations analysis.
Preferred Qualifications:
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Experience with Customer Experience (CX) strategy and design principles.
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Background in the utility sector or other regulated industries.
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Experience related to clean energy and sustainability.
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Consulting experience focused on customer strategy development and implementation.
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Strong data analysis skills using Excel Power BI SAS or similar tools to extract actionable insights.
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Experience presenting data and strategic recommendations to leadership and stakeholders.
Employment Type
Full Time
